STORE MANAGER
Reports to: General Manager Status: Entry salary range based on experience.
POSITION SUMMARY: To ensure the highest level of service possible. To ensure smooth daily operations, prompt and friendly customer service, and a well-maintained store. To meet objectives for profitability, labor efficiency and margin. Serves as a member of the Management Team reporting to GM to support achievement. Manages department Supervisor team: Front End Supervisor, Deli Bakery Supervisor, Produce Supervisor, Meat Supervisor, Grocery Supervisor Frozen and Dairy Supervisor, and Backroom Supervisor.
POSITION RESPONSIBILITIES:
I. SUPERVISION AND LEADERSHIP OF STORE
•Effectively and efficiently manage all aspects of store operations based on goals, objectives and standards established by General Manager.
•Supervision of department Supervisors including, but not limited to: departmental planning, goal setting, project implementation, and personnel issues.
•Ensure compliance of all store personnel with established policies and procedures.
•Follow Manager Code of Conduct and Servant Leadership principles to promote team building and motivate staff.
•Treat staff and supervisors with consistency and fairness, in a style appropriate to a cooperative work environment.
•Ensure that communications are clear, direct, and respectful.
•Ensure professional and friendly service from all staff.
•Hold weekly store leadership team meetings.
•Ensure inventory is timely and accurate.
Additional Info II. STORE OPERATIONS
•Ensure compliance with all applicable laws: business licenses, permits, health regulations, organic standards, fire code, labor laws, etc.
•Ensure smooth flow of store operations on a day-to-day basis.
•Ensure appropriate staff coverage to meet demands of customer flow.
•Ensures store is well stocked with appealing and abundant sets and displays and fresh products.
•Ensures proper store cleanliness and appearance to ensure customer satisfaction and compliance with all codes.
•Maintain security of building, equipment, inventory, staff and customers
•Process paperwork in a timely and accurate manner
•Make recommendations to the GM regarding changes in policies and procedures
•Perform other tasks as assigned by GM
III. STORE SAFETY, AND SANITATION
•Ensure that all managers are aware of security, safety, and emergency procedures and are trained to handle emergency situations.
•Ensure security of store property and personnel at all times.
•Ensure all departments comply with health department standards.
IV. FINANCIAL ACCOUNTABILITY
•Create store financial plan working with GM and Departmental managers.
•Execute and monitor store financial plan.
Job Benefits ESSENTIAL SKILLS AND EXPERIENCE:
•Organized, pays attention to detail.
•Outstanding customer service
•Ability to prioritize and delegate
•Ability to supervise effectively
•Computer literacy
•Demonstrated objectivity, neutrality, calmness under pressure.
•Willingness and ability to maintain absolute confidentiality in regard to all personnel issues.
•Demonstrated ability to follow through on commitments.
•Communications skillsgood listener, clear instructions.
•Experience developing systems and procedures.
•Demonstrated ability to handle multiple demands
•Regular, predictable attendance, adaptable to a flexible schedule as needed.
•Willingness and ability to learn and grow to meet the changing requirements of the job.
DESIRED SKILLS AND EXPERIENCE:
•Significant years of retail store management
•Knowledge of current trends In natural foods industry
•Familiarity with natural food industry, grocery experience preferred.
•Experience setting and achieving business financial goals
•Experience serving the public