36 Support Engineer Jobs in San Francisco, CA
AppsFlyer is Hiring a Support Engineer Near San Francisco, CA
What You'll Do
- Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication.
- Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously.
- Work with AppsFlyer’s R&D and product teams on escalations and product enhancement requests.
- Enrich our client Knowledge Base with relevant technical information.
- Create and lead support improvement processes across the company.
- Provide product feedback and insights to the business and R&D teams.
- Manage various internal projects, such as: training, ensuring support readiness for new feature releases, etc.
- Being a technical advocate for select VIP customers, working closely with the customer success and business teams.
- 2 years or experience in Support Engineering roles or related field
- Passion for solving customer issues in a fast-paced environment
- Experience in SQL querying and managing data
- Structured and process-oriented
- Ability to learn new technologies quickly
- Knowledge of any programming languages
- Technical aptitude for learning Mobile Marketing Ecosystem and AppsFlyer Product
- Excellent written and verbal communication skills
- Multitasking, dependable, motivated, self-starter, with the ability to work independently
- Passion for delivering outstanding customer experience
- Ability to collaborate cross-functionally on a global scale
- Web / mobile marketing and digital advertising experience
- Background in web/ SDK/ Mobile development or QA
- Ability to integrate, test, and troubleshoot mobile SDKs
- Comfortable with Xcode, Android Studio, and associated mobile troubleshooting tools
- Understand REST APIs
As a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.
“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO
Job Summary
Full Time
IT Outsourcing & Consulting
$97k-134k (estimate)
08/26/2024
09/30/2024
appsflyer.com
SAN FRANCISCO, CA
25 - 50
2011
BRIAN QUINN
<$5M
IT Outsourcing & Consulting
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About AppsFlyer
AppsFlyer helps brands make good choices for their business and their customers through innovative, privacy-preserving measurement, analytics, fraud protection, and engagement technologies. Built on the idea that brands can increase customer privacy while providing exceptional experiences, AppsFlyer empowers thousands of creators and 8,000+ technology partners to create better, more meaningful customer relationships. To learn more, visit www.appsflyer.com.
The job skills required for Support Engineer include Troubleshooting, SQL, Verbal Communication, Innovation, Insight, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support Engineer positions, which can be used as a reference in future career path planning. As a Support Engineer, it can be promoted into senior positions as a Software Support Engineer III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Engineer. You can explore the career advancement for a Support Engineer below and select your interested title to get hiring information.
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