1 Service desk technician at Charleston, WV Location (Onsite) Job in Charleston, WV
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Service desk technician at Charleston, WV Location (Onsite)
$47k-58k (estimate)
Contractor | IT Outsourcing & Consulting
1 Month Ago
Apptad is Hiring a Service desk technician at Charleston, WV Location (Onsite) Near Charleston, WV
Title: Service desk technician
Location: Charleston, WV (Onsite)
Job Description
With an effort to enable our customers the ability to solve biggest problems within their organization.We perceive our clients’ problems and respond with custom solutions instead of handing over boilerplate responses.
OUR MISSIONCustomer Focus: We listen carefully to the needs of our clients so that we know what’s important for their business and can design a customized solution for their business.
Innovation: As a firm, we believe in constantly upgrading ourselves and improving our solutions to adapt to the changing landscape of technology.
Accountability and Ethics: We believe in taking our commitments as seriously as our customers and living up to them while building trust for a long term business relationship.
Location: Charleston, WV (Onsite)
Job Description
- Provide Level 1/2 support to the client.
- Identify issues and escalate issues when necessary.
- Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat
- Escalate user issues to appropriate resources when necessary.
- Perform software, hardware and basic network troubleshooting.
- Clearly document user issues and troubleshooting steps.
- Maintain technical documentation.
- Perform other duties as assigned.
With an effort to enable our customers the ability to solve biggest problems within their organization.We perceive our clients’ problems and respond with custom solutions instead of handing over boilerplate responses.
OUR MISSIONCustomer Focus: We listen carefully to the needs of our clients so that we know what’s important for their business and can design a customized solution for their business.
Innovation: As a firm, we believe in constantly upgrading ourselves and improving our solutions to adapt to the changing landscape of technology.
Accountability and Ethics: We believe in taking our commitments as seriously as our customers and living up to them while building trust for a long term business relationship.
Job Summary
JOB TYPE
Contractor
INDUSTRY
IT Outsourcing & Consulting
SALARY
$47k-58k (estimate)
POST DATE
08/02/2024
EXPIRATION DATE
01/27/2025
WEBSITE
apptad.com
HEADQUARTERS
CHANDLER, AZ
SIZE
100 - 200
FOUNDED
2013
TYPE
Private
CEO
SHETTY SURENDRA
REVENUE
$10M - $50M
INDUSTRY
IT Outsourcing & Consulting
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