18 Technical Support Engineer Jobs in Reston, VA
Apptium Technologies is Hiring a Technical Support Engineer Near Reston, VA
- This is an ON-SITE position at our Reston, VA office*
Responsibilities:
- Provide technical support for assigned complex system level software products. This includes prioritization, analysis, and resolution of problems of diverse scope requiring an evaluation of identifiable factors.
- Effectively manage customer escalations associated with complex problems reported in software Apptium products to ensure that end result is high level of customer satisfaction.
- Independently define and drive analysis and research of more difficult technical customer problems. Involve appropriate resources in a manner that conserves staff time and yet provides resolution and consistent customer communication in a timely manner.
- Root cause analysis on the issues reported by customers by analyzing the diagnostics available, such as the product logs, source code, network logs, server utilization and DB reports to provide RCA and solutions for issues related to product purchases & activation, billing discrepancies and life cycle management.
- Validate product bug fixes to ensure regression-free solution and product functioning per specifications.
- Have a documented troubleshooting plan in place for each request and communicate progress against the plan to the customer via frequent and regular status updates. Plans should include Service Request Tracking System notes documenting environment, problem description, analysis, next steps (with task owners and dates), and a comprehensive solution description.
- Develop and maintain specialized test environments to facilitate the reproduction and verification of solutions to technical problems.
- Collaborate with R&D and other internal stakeholders during product problem resolution cycle.
- Define and report on product supportability and readiness issue during the product life cycle.
- Assist in the scheduling of team resources. Identify continuous improvement activities that will enable effective and efficient technical support to our customers. Provide after-hours coverage as needed. Lead in team training for new products or product releases and develop technical papers.
- Demonstrate initiative in acquiring expertise in one or more product families within or across product lines on multiple platforms, along with supporting technologies. Develop product experience by installing, testing and using software Apptium products and attending formal and informal classes
- Bachelor’s Degree or higher in fields such as Computer Science, Computer Engineering or equivalent professional experience
- 2-5 years of relevant experience
- Strong coding experience, preferably in Java or GoLang, knowledge of SQL and relational databases, experience with diverse operating systems, Linux preferred
- Knowledge on cloud infra structure – AWS or GCP or Azure
- Experience in JIRA or equivalent ticket management system, Confluence or equivalent document management system, Logs and server monitoring.
- Strong communication skills
- Aptitude for complex technical problem solving
- Competitive Salary and Compensation
- Annual Bonus Based on Personal Performance
- Medical, Dental, and Vision Insurance
- 3 Weeks of Paid Time Off Every Year
- UNLIMITED Sick Time
- Paid Holidays
- Fun Fit Fridays and More Initiatives Promoting Employee Health and Wellness
- Collaborative Work Environment
- Employee Referral Program
Apptium is a leading technology solutions provider to enterprises serving the Communications, Media, Entertainment and High-Tech industries. Apptium's Cloud Commerce Platform is an XaaS commerce platform with over 28K pre-integrated products. Featuring out-of-the-box functionality to rapidly build & scale your digital, cloud & subscription products & business while unifying & simplifying lifecycle management across providers under a unified interface. We enable clients to optimize the digital customer journey, harnessing insight-driven data to drive real-time actions and deliver meaningful, customer-centric experiences across all channels. From commerce to care, our solutions help evolve digital strategy, elevate customer experience, and transform business operations. Our clients and partners include nationally recognized brands across the globe. www.apptium.com
About Apptium Apptium is a leading technology solutions provider to enterprises serving the Communications, Media, Entertainment and High-Tech industries. Apptium's Cloud Commerce Platform is an XaaS commerce platform with over 28K pre-integrated products. Featuring out-of-the-box functionality to rapidly build & scale your digital, cloud & subscription products & business while unifying & simplifying lifecycle management across providers under a unified interface. We enable clients to optimize the digital customer journey, harnessing insight-driven data to drive real-time actions and deliver meaningful, customer-centric experiences across all channels. From commerce to care, our solutions help evolve digital strategy, elevate customer experience, and transform business operations. Our clients and partners include nationally recognized brands across the globe. www.apptium.com
Job Summary
Full Time
IT Outsourcing & Consulting
$85k-105k (estimate)
06/01/2024
07/30/2024
apptium.com
RESTON, VA
100 - 200
2014
Private
RICK KAPANI
$10M - $50M
IT Outsourcing & Consulting
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The job skills required for Technical Support Engineer include Technical Support, Troubleshooting, Problem Solving, Analysis, Operating System, Computer Science, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Engineer positions, which can be used as a reference in future career path planning. As a Technical Support Engineer, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Engineer. You can explore the career advancement for a Technical Support Engineer below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Engineer for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Engineer job description and responsibilities
Responsible for providing technical support to clients in person and remotely.
02/27/2022: Tallahassee, FL
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
01/25/2022: Paramus, NJ
Technical support engineers need to rise above, and not respond with anger or frustration.
03/24/2022: Grand Forks, ND
Technical support specialists provide assistance to customers experiencing technical, software and hardware problems.
02/19/2022: Huntington, NY
They ensure that all technical aspects are functioning optimally.
03/02/2022: Champaign, IL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Engineer jobs
Taking ownership of customer issues reported and seeing problems through to resolution
04/11/2022: Chillicothe, OH
Patience, friendliness, and clear, non-technical communication are necessary to ensure customers don’t feel frustrated or talked down to.
03/29/2022: Orange, CA
A Technical Support Engineer provides customer service for computer hardware and software.
03/30/2022: Grand Forks, ND
Technical support engineers require a variety of hard skills and soft skills.
04/10/2022: Killeen, TX
A Technical Support Engineer duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations.
01/31/2022: Lawrence, MA
Step 3: View the best colleges and universities for Technical Support Engineer.
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