About AppTweak

AppTweak is the trusted app store acquisition partner for mobile leaders worldwide; we provide innovative solutions that help apps and games optimize their app store presence and increase downloads. For 10 years, companies including Uber, Adobe, and Zynga have trusted our unique metrics, actionable insights, and expertise to make informed decisions and achieve long-term success in the competitive mobile market.

Driven by data science and a human-centered approach, AppTweak is recognized for its innovative features and rapid growth. We have been awarded “ASO Tool of the Year” and “App Data Platform of the Year” by the App Growth Awards, and have been four times recognized as one of the fastest-growing technology companies by Deloitte Belgium.

Today we are a team of 100 people based in 8 offices around the globe (Brussels, San Francisco, Bengaluru, Tokyo, Seoul, London, Montreal and Beijing) supporting more than 2,000 customers worldwide. We’re gearing up for fast growth and are looking for ambitious individuals to join our team!

About the role
We are looking for a passionate and experienced Sales Support Associate to join our second-stage rocket ship! 🚀
You'll be part of our young, dynamic finance team of four at a rapidly growing company! You'll take charge of new client onboarding, managing internal databases, ensuring accurate billing, maintaining client records, and supporting the Deal Desk Manager. Join us and be a key player in our journey to success with the opportunity to grow your career as the company expands!
You’ll report to the Deal Desk Manager and CFO.
If you have what it takes to help us grow, we’d love to hear from you!

Location: Brussels

What you will do:

Client Onboarding:

• Welcome New Clients: Be the friendly face that guides our top clients in the app and gaming industry through their onboarding process. Make sure all their documentation and agreements are perfectly in place

• Account Setup: Become the master of our internal DB, creating and managing client accounts with ease.

Billing Accuracy:

• Ensure Perfect Billing: Keep a sharp eye on consulting service hours to ensure accurate billing.

• Resolve Discrepancies: Dive into the details to identify and fix any billing issues, ensuring everything runs smoothly.

Data Management:

• Maintain Accurate Records: Keep client usage and billing records up-to-date and accurate.

• System Updates: Regularly update and audit our internal systems to ensure everything is in top shape.

Support for Manager:

• Assist the Deal Desk Manager: Support with contracts, invoices, and client communications, becoming an invaluable and crucial part of the team.

Job requirements:

Must-have

• Proficient in both written and spoken English.
• Master’s degree in Business Administration, Finance, Accounting, or a related field.
• Experience:

  • 0-2 years of experience in a similar role, preferably in sales operations, finance, or customer service.

  • Experience with client or customer support.

• Skills:
  Analytical, Communication, Organizational, Problem-Solving, Customer Service Orientation, Adaptability.

Nice-to-have:

• Familiarity in CRM software, such as HubSpot

• Familiarity with billing and subscription management tools.

• Experience with document management and e-signature tools.

• Strong skills in Microsoft Office Suite, particularly Excel for data analysis.

• Experience with financial reconciliation and understanding of MRR (Monthly Recurring Revenue) metrics.

Please note you will need a European valid visa/work permit to be eligible for the role.
What's in it for you?

• Yearly company-wide team building to connect with all your colleagues.

• A diverse team within a flat hierarchy.

• Opportunity to connect with a variety of exciting mobile businesses across different verticals.

• An exciting and fast-growing company with a people-first culture. “Diversity” and “work-life balance” are not just buzzwords at AppTweak.

• Flexibility in your work and opportunities for continuous learning and creative thinking.

• Regular general team meetings and demo days to make sure everyone is aligned with AppTweak's growth path.

• Chance to discover new food recipes, because yes, we love food!

Our recruitment process

• A first video call with Madeleine from the HR team to get to know each other and tell you more about AppTweak. (online)

• An interview with the Deal Desk Manager to dive deep into your past experience and learn more about your aspirations. (in house)

• The Assessment part, to test your skills related to the position. (online)

• Final call with the CFO. (online)