Our DOD/Aerospace client is looking to fill an Advanced Technician Service Associate position that just opened in Scottsdale, AZ. In this role you will respond to customer product inquiries via telephone or in written internet-based email or chat sessions. You will also troubleshoot problems with malfunctioning electro/mechanical equipment or software applications. To be considered, you will have an Associate's degree or equivalent is required plus a minimum of 3 years of relevant experience. Must have an active Secret Clearance. Location: Scottsdale, AZ
Position: Advanced Technical Service Associate (Secret Clearance)
Contract: 24 months with opportunity to go direct/permanent Pay: $34.05/hour **NOTE: MUST HAVE AN ACTIVE SECRET SECURITY CLEARANCE** Responsibilities:
• Responds to customer product inquiries via telephone or in written internet-based email or chat sessions
• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters
• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities
• Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action
• Documents customer information and recurring technical issues to support product quality programs and product development Knowledge, Skills and Abilities:
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions
• Builds productive internal/external working relationships
• Normally receives general instructions on routine work, detailed instructions on new projects or assignments
• Developing professional expertise, applies company policies and procedures to resolve a variety of issues
• Proficient and able to perform all responsibilities associated with the position Desired Skills/Experience:
• Network/ IT systems management
• SQL server
• Software administration
• Troubleshooting in a windows environment.
• Experience with failure and root cause analysis reporting.
• Direct customer service and/or direct customer interaction experience is a plus
• Knowledge of CA Spectrum One Click software suite.
• Experience with Oracle CRM
• Microsoft Terminal Server
• HBSS
• Anti-Virus
• network monitoring tools
• Asset management software
• Microsoft Windows Active Directory tools a big plus.
• Support of DoD or DHS systems is desired