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Description
Support Escalation Specialist
The Support Escalation Specialist works with internal Customer Success and external Benefit Leaders business partners to address issues affecting product use.
The Support Escalation Specialist job will report to the Technical Customer Support organization closely partnering with the Tier 2 and Tier 3 Teams.
Responsibilities :
Handles priority requests / issues that come to Support Manager channel from CSMs / ACSMs, Benefit Leaders, HR Leaders, Customer VIPs & Program Partners.
This role requires advanced product, internal tool use, and support process expertise. The specialist will be responsible for handling :
Qualifications :
Compensation : $20-$25 / hr. & bonus eligible (national average, premium markets may vary)
Last updated : 2024-06-22
Full Time
$39k-48k (estimate)
06/24/2024
06/25/2024
The job skills required for Escalation specialist include Customer Service, Customer Support, Leadership, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be an Escalation specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Escalation specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Escalation specialist positions, which can be used as a reference in future career path planning. As an Escalation specialist, it can be promoted into senior positions as a Customer Retention Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Escalation specialist. You can explore the career advancement for an Escalation specialist below and select your interested title to get hiring information.