Education / Licensing Requirements:
• High school diploma or GED
• Vocational/Technical school preferred.

Experience Requirements:
• Minimum of 2 years successful experience in maintaining, servicing, repairing and installing cooling towers and related equipment.

Position Overview:
The primary function of this position is to ensure a high level of customer satisfaction by taking ownership and providing accurate and timely service, repair, and replacement of all types of cooling tower and related equipment in the commercial/industrial HVAC market. This position may require being accessible for extended hours. Works under minimal supervision. This position must model the company's MISSION, VISION, and CORE VALUES. This position reports to the Cooling Tower Manager.


Essential Skills/Experience/Knowledge Priority
Fluently speak, read, and write English. 1
Strong basic math skills. 1
Good teamwork skills. 1
Proven ability to prioritize and multi-task. 1
Proven manual dexterity. 1
Able to work well independently. 1
Intermediate word processing skills. 1
Strong customer service skills. 1
Intermediate spreadsheet skills. 1
Ability to direct and manage the work of others. 1
Good ability to catch personal errors and those of others. 1

Basic Tools Required
Basic hand tools Hammer/Drift Pin
Socket Set 7/16"-1-1/4" Channel Lock Pliers
Wrench Set 7/16"-1-1/4" Tape Measure/Level


Responsibilities:
• Reports for duty on time, ready to work, at an assigned work location, on a daily basis.
• Accurately and timely responds to company processes for receiving and fulfilling service requests.
• Follows APS's process of submitting reports and data for invoicing daily.
• Safely and effectively uses tools and equipment wearing proper PPE..
• Follows direction from management regarding maintaining, servicing, repairing or installing cooling tower and related HVAC equipment.
• Accurately troubleshoot and diagnoses problems with Cooling tower and related HVAC equipment to determine the best repair and replacement strategy.
• Works effectively alone and with a team to complete repairs timely and safely with no errors or defects.
• Communicates clearly with customers and management regarding job status and strategy for repair or requirement of cooling tower and related HVAC equipment.
• Works safely and effectively with all equipment parts; requests assistance when needed for handling heavy equipment effectively and safely.
• Accurately and consistently checks work for errors and defects; accurately corrects errors and deficiencies.
• Maintains technical knowledge of various cooling towers and related HVAC equipment.
• Performs other duties as assigned.
• Maintain a clean and orderly company provided vehicle.
• Maintains a clean driving record.

Key Characteristics of the Ideal Cooling Tower Technician
• Servant Leader – desires to serve and help others first through identifying and meeting the needs of colleagues, customers, and communities vs. meeting one’s own needs.
• Humility - having or showing a modest or low estimate of one's own importance.
• Improver – highly motivated to solve problems and improve processes/systems due to a mentality of always looking for a better way to do something.
• People Smart - exhibits common sense, good judgment and intuition about people and knows what is happening in a group situation and how to deal with others in the most effective way.
• Collaborator -Ability to work effectively with others to solve problems and work toward shared goals.
• Strategic - Encompasses capabilities that envision the future, develop detailed plans, set, prioritize, and achieve goals.
• Excellent Communicator – Has strong verbal and written communications skills to convey information in a clear and concise manner that is easy for others to quickly understand.
• Self-Starter – Creates ideas and follows through without prodding, balanced with judgment and knowing when and how to ask for assistance and counsel.
Working Conditions:

Work environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee will be required to work in an indoor office location, outside and on roofs.

• Normal or corrected sight and hearing ability are required.
• Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials on the ground, at heights, and in adverse weather conditions.
• Handling and Moving Objects – Using hands and arms in handling, installing, positioning, and moving materials up to 50 pounds, and the manual dexterity to manipulate tools and materials on the ground and at heights.
• Operating Vehicles, Mechanized Devices, or Equipment – Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as sky tracks, man-lifts and/or passenger vehicles.
• Monitor Processes, Materials, or Surroundings – Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems and being able to react accordingly.
• Establishing and Maintaining Interpersonal Relationships – Developing constructive and cooperative working relationships with others and maintaining them over time.
• Attention to Detail – Job requires being careful about detail and thorough in completing work tasks.
• Dependability – Job requires being reliable, on time, responsible, and dependable.
• Integrity – Job requires being honest and ethical.
• Initiative – Job requires a willingness to take on responsibilities and challenges.
• Cooperation – Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Achievement/Effort – Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
• Adaptability/Flexibility – Job requires being open to change (positive or negative) and to considerable variety in the workplace.
• Leadership – Job requires a willingness to lead, take charge, and offer opinions and direction.
• Social Orientation – Job requires preferring to work with others rather than alone and being personally connected with others on the job.