Job Title: Project Coordinator

**100% Onsite M-F**

Shift: 1st

Duration: Long-Term Contract with Potential for FTE Hire

Summary:

Our client is seeking a meticulous and dedicated Project Coordinator. This role involves facilitating the transition of users from an existing platform to a new platform. The successful candidate will be instrumental in ensuring a seamless migration experience for customers, from initial contact through post-migration support.

Key Responsibilities:

• Customer Communication and Data Collection:
• Reach out to customers to collect and verify contact information and hardware details.
• Extract and review customer contact lists from internal reports using Microsoft Excel.
• Send verification emails and follow up with phone calls if responses are not received within the specified timeframe.
• Data Validation and Preparation:
• Validate hardware and service usage details from reports to ensure accurate configuration on the new platform.
• Clean and format data in Microsoft Excel to meet the requirements for migration.
• Coordination and Scheduling:
• Work with the platform provider to create migration orders and schedule migration dates.
• Communicate with internal teams and customers to align email campaigns and migration schedules.
• Migration Execution and Support:
• Oversee the migration process, ensuring completion within the scheduled 2-3 hour window.
• Provide post-migration support to address customer questions and resolve issues related to the new platform.
• Conduct follow-up check-ins to ensure customer satisfaction and address any ongoing concerns.
• Documentation and Billing:
• Prepare and submit detailed migration reports and documentation to the billing team for accurate service billing.
• Maintain comprehensive records of customer interactions, migration details, and support requests.

Qualifications:

• Proven experience in customer service, technical support, or a similar field.
• Strong proficiency in Microsoft Excel, including data manipulation and cleaning.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and prioritize effectively in a dynamic environment.
• Familiarity with platform migration processes is a plus.
• Detail-oriented with strong problem-solving abilities.

Key Attributes:

• Customer-focused with a commitment to exceptional service.
• Highly organized and adept at managing complex processes.
• Proactive with the ability to resolve issues independently.
• Collaborative team player with a cooperative work approach.

Education and Experience:

• Bachelor’s degree in a related field or equivalent work experience.
• Preferred experience in telecommunications or managed services.
• Technical certifications related to platforms are advantageous.

Contract Benefits:

• Comprehensive benefits package, including 401k, health, dental, and vision insurance provided while on contract.