#beyoubeaptar

IS Support Service Area Manager

Working location: Congers, NY or Auburn, AL (Hybrid – 1-2 days average per week in office)

*This position does not qualify for international relocation. All candidates must be authorized to work in US and not require sponsorship.

What’s new with Aptar

We have an exciting position open for an IS Support Services Area Manager. The primary purpose of the position is to manage the day-to-day activities of the IS Support Services Area Team, execute the operational and tactical plans of Support Services aligned with the Organization strategy, satisfying customer and Organization needs. Support the ongoing shift-left-strategy, support the budget initiatives, co-operate with other IS teams/Services and represent IS in local business relations.

You should work here because we:

• Attract and develop high performing people.
• Promote a diverse and inclusive work environment.
• Allow for failure by allowing people to make mistakes through an open and trusting environment.
• Invest in the development of employees through local, regional and global career opportunities.
• Contribute to the communities where we reside.

This is how your journey begins:

• Manage the staff, daily activities, and goals of IS Support Services in the area he or she is responsible for
• Support project and change delivery by providing analysis, estimating, and implementing changes that improve business outcomes
• Accountable to deliver activities in projects and software changes within their respective area
• Support the continuous improvement via alignment and work with other Stakeholders
• Accountable for the IS Support Service Level Agreement for their domain
• Manage the budget for their domain and support the locations in their budget process

What you will bring on the journey

Education

• Bachelor's degree in IS (Business administration/Engineering or Equivalent) or at least three years in a similar position

Experience

• Experience in global IS Support Services environment

Skills (Hard skills)

• Ability to deliver solution provided within the support service requirements
• Ability to deal with technology in continuous evolution
• Ability to follow technology trends and methodologies that will continue to evolve the services capability
• Ability to understand the customer needs and to build an effective process to support their needs

Competencies (Soft skills)

• Ability to communicate effectively and work comfortably in an environment with concurrent tasks and changing priorities
• Ability to work in a group and in an international environment
• Ability to manage shifting priorities, demands and timelines through analytical and problem-solving capabilities.
• Strong customer service orientation and behavior.
• Strong interpersonal skills and strong work ethics.
• Strong written and oral communication skills, including fluent in English if not native
• Ability to manage conflicts.

Travel Requirement: average 25% travel

What we offer:

• An exciting, diverse and value based working environment
• Award-winning corporate university offering personal development and training opportunities.
• Competitive base salary and performance-based bonus plan.
• Contribute to the communities where we reside.
• Innovative benefits plan which includes: 401k & Retirement Savings plan, vacation, medical, dental, vision, life, disability, pet insurance, wellness plan, and generous paid maternity/paternity leave].

Who we are

At Aptar, we use insights, design, engineering and science to create innovative packaging technologies that build brand value for our customers, and, in turn, make a meaningful difference in the lives, looks, health and homes of people around the world.

Every day, Aptar creates “a-ha moments” for its customers and their consumers and patients by continually bringing innovations to market that convert non-dispensing packaging into breakthrough product-dispensing systems, including those that give people more effective ways to put on their favorite fragrance, kids the opportunity to pour ketchup without making a mess and patients connected technologies that help them more easily adhere to treatment.

We have manufacturing facilities in North America, Europe, Asia and South America and over 13,000 dedicated employees in some 20 countries.

Be You. Be Aptar

Aptar is an equal opportunities employer. We believe that a diverse workforce is key to our success. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Actual compensation may vary from range shown based on qualifications.