Roles & Responsibilities

• Monitor teams assigned projects to insure they are completed on time.

• Able to execute all assigned projects quickly and efficiently with a sense of urgency.

• Responds to customer inquiries regarding technical issues and manage escalations.

• Support of laptops, desktops, tablets, smartphones telephony devices, printers, conference room equipment, infrastructure computing, Zoom.

• Monitor Service Request support for HW, SW installations, moves, adds and etc. at clients site.

• Lead a team of desktop engineers in handling all operational / escalation issue and all incidents.

• Handle customer’s complaints and ensure customer satisfaction during closure.

• Coordinate activities related to the desktop environment with other IT teams including testing, change management, evaluations, and implementation.

• Perform monthly operation review & trend analysis.

• Support of onsite and offsite meetings.

• Manage stockroom activities

• Collecting and analyzing historical data using statistical tools

• Working with inventory management software to t rack inventory levels, set reorder points, manage purchase orders, and generate reports.

• Determining the safety levels to reduce the risk of missing and lost devices.

• Coordination with sales, logistics and production to streamline the inventory management process.

• Lead the Asset Management through its full lifecycle (plan, procure, assign, inventory, retire)

• Ownership of multiple sites wherever applicable.