About Client:
The Client is a leading global IT services and consulting company, providing a wide range of services to clients in various industries, including banking, financial services, retail, manufacturing, healthcare, and more. It is one of the largest employers in the IT industry and has a vast and diverse workforce. The company places a strong emphasis on employee training and development. Client is known for its commitment to innovation and invests in research and development to stay at the forefront of technological advancements.
It offers a comprehensive set of services, including:
IT Services: Application development, maintenance, and testing.
Consulting: Business consulting, IT strategy, and digital transformation.
Business Process Outsourcing (BPO): Outsourcing of business processes to improve efficiency.
Enterprise Solutions: Implementation and support of enterprise-level software solutions. Digital Services: Services related to digital technologies, such as analytics, cloud, and IoT.
Salary Range: $65K-$75K/Annum
Job Description:

• Relevant Experience (in Yrs) 7-10 Yrs.
• Strong understanding of AMDB and CMDB architecture

Must Have Technical/Functional Skills:

• Strong knowledge of desktop/laptop h ardware
• Good knowledge of Win 10, Win 11 & MS Office
• Knowledge of Mac OS is preferred.
• Understanding of daily operations and delivery processes
• Application / software installation and trouble shooting.
• Knowledge / exposure on ticketing tools (Service Now)
• Windows system administration
• Strong Troubleshooting Skills
• Hardware, operating system & software knowledge of laptops, desktops & mobile devices, printers etc.
• Working knowledge of supporting computer peripherals, like printer, scanners and non-standard devices etc.
• Understanding of active directory, networking
• Hardware, operating system &a mp; software knowledge
• Strong understanding of AMDB and CMDB architecture

Roles & Responsibilities

• Monitor teams assigned projects to insure they are completed on time.
• Able to execute all assigned projects quickly and efficiently with a sense of urgency.
• Responds to customer inquiries regarding technical issues and manage escalations.
• Support of laptops, desktops, tablets, smartphones telephony devices, printers, conference room equipment, infrastructure computing, Zoom.
• Monitor Service Request support for HW, SW installations, moves, adds and etc. at clients site.
• Lead a team of desktop engineers in handling all operational / escalation issue and all incidents.
• Handle customer's complaints and ensure customer satisfaction during closure.
• Coordinate activities related to the desktop environment with other IT teams including testing, change management, evaluations, and implementation.
• Perform monthly operation review & trend analysis.
• Support of onsite and offsite meetings.
• Manage stockroom activities
• Collecting and analyzing historical data using statistical tools
• Working with inventory management software to t rack inventory levels, set reorder points, manage purchase orders, and generate reports.
• Determining the safety levels to reduce the risk of missing and lost devices.
• Coordination with sales, logistics and production to streamline the inventory management process.
• Lead the Asset Management through its full lifecycle (plan, procure, assign, inventory, retire)
• Ownership of multiple sites wherever applicable.
• Create and execute project work plans and revise as appropriate to meet changing needs and requirements.
• Identify resources needed and assign individual responsibilities.
• Manage day-to-day operational aspects of a project and scope.
• Reviews deliverable prepared by team before passing to client.
• Identify resources needed and assign individual responsibilities.
• Proactively seek and communicate opportunities for improvement in both the operational and customer satisfaction aspects of the client service function
• Establish metrics to measure efficient use of existing systems and resources
• Provide leadership/support to ensure projects are staffed appropriately and timelines are met
• Manage staff of engineers including effective on-call scheduling, performance coaching as well as the creation of personal development plans identifying opportunities for improvement to insure business needs are met.
• Activity Monitor team performance to ensure service levels and expectations are being met

About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com