Call Center Agent I

Galesburg, MI 49053

Contract

Hybrid Schedule:

Standard: Mon home | Tues -Thursday Office | Friday home (Typically 3 days in the office and 2 days at home)

Pay Rate:

$25.00 hourly on w2

What You'll Do:
Provide customer support and assistance via telephone, email, or chat, addressing inquiries, resolving issues, and ensuring customer satisfaction.

Functions:
Answer incoming calls and respond to customer inquiries and concerns promptly and professionally
Provide accurate information about products, services, and company policies
Assist customers with placing orders, processing returns, and resolving billing issues
Document customer interactions, transactions, and complaints accurately in the system
Follow up with customers to ensure resolution of issues and satisfaction with the resolution
Escalate complex or unresolved issues to appropriate departments or supervisors
Adhere to call center scripts, guidelines, and performance metrics, such as call duration and resolution rate
Continuously strive to improve customer service skills and knowledge of products and services

Required Qualifications:
High school diploma or equivalent
1-3 years of experience in customer service or call center roles
Excellent verbal communication skills and phone etiquette
Ability to navigate computer systems and use call center software effectively
Strong problem-solving skills and ability to remain calm under pressure
Empathy and patience in dealing with customers' concerns and complaints
Flexibility to work in a fast-paced environment and adapt to changing priorities
Willingness to work flexible hours, including evenings, weekends, and holidays

Preferred Skills:Experience with CRM software (e.g., Salesforce, Zendesk)
Knowledge of basic sales techniques and upselling/cross-selling strategies
proficiency in languages commonly spoken by customers
Certification in customer service or call center operations

Thanks,

Job Types: Full-time, Contract

Pay: $25.00 per hour

Expected hours: 40 per week

Experience:

• Customer service: 2 years (Preferred)

Work Location: Hybrid remote in Galesburg, MI 49053