About Client:
The Client is a leading global IT services and consulting company, providing a wide range of services to clients in various industries, including banking, financial services, retail, manufacturing, healthcare, and more. It is one of the largest employers in the IT industry and has a vast and diverse workforce. The company places a strong emphasis on employee training and development. Client is known for its commitment to innovation and invests in research and development to stay at the forefront of technological advancements.
It offers a comprehensive set of services, including:
IT Services: Application development, maintenance, and testing.
Consulting: Business consulting, IT strategy, and digital transformation.
Business Process Outsourcing (BPO): Outsourcing of business processes to improve efficiency.
Enterprise Solutions: Implementation and support of enterprise-level software solutions. Digital Services: Services related to digital technologies, such as analytics, cloud, and IoT.
Salary Range: $120K-$130K/Annum
Job Description:

• Technical/Functional Skills Voice Product and Program Management
• Experience Required 8 to 10 years

Roles & Responsibilities:

• The Voice Product Manager's primary responsibilities will be focused on :
• Business Voice Network Product Strategy, Planning and Design
• Program Management of Voice initiatives
• Coordination with Stakeholders and Voice Product Development teams
• Industry relations with Regulatory and Compliance bodies (TRA, PUC, Client, NPAC etc.)
• Understanding of Core Voice Architecture and Voice Network devices (such as Client, SRP, MGW etc)
• Performance and capacity management (trunks, interconnections, carrier management)
• Event and outage management
• Measurement, reporting, and CSI
• Network Operations Center functional efficiency

Actively participate in engagement planning, execution, and reporting activities including:

• Researching new technologies, understanding existing processes, and referencing recognized service management frameworks
• Contributing to the definition of final engagement scope
• Clearly articulating the status and results of work performed, both orally and in written form, to internal management and the client
• Operates effectively and with minimal supervision, if needed, within a team or independently.

Qualifications:

• Bachelor's Degree in Computer Science, MIS, Engineering, or a related discipline with solid academic credentials.
• Minimum of 10 years of experience required.
• Broad Experience in Network Operations and Technology.
• Experience and/or certification in one or more areas:
• Certifications: CCNP, CCIE, JNCIS-ENT, ITIL, TOGAF etc
• Hands on technical experience (Routing, Switching)
• Vendor experience: Cisco, Juniper, Checkpoint
• Process experience: COBIT, ITIL, Agile
• Experience Working for large Telecommunications company a plus
• Experience supporting multi-data center converged (data, voice, video) networks
• Proficient in use of Microsoft Office suite (e.g., Excel, PowerPoint, Visio)

About ApTask:
Join ApTask, a global leader in workforce solutions and talent acquisition services, as we shape the future of work. We offer a comprehensive suite of offerings, including staffing and recruitment services, managed services, IT consulting, and project management, providing unparalleled opportunities for professional growth and development. As a member of our dynamic team, you'll have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success for our clients across diverse industries. If you are passionate about excellence, collaboration, and innovation, and aspire to make a meaningful impact in the world of work, come join us at ApTask and be a part of our mission to empower organizations to thrive.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com .