16 Onsite Desktop Support Jobs in Beaumont, TX
ApTask is Hiring an Onsite Desktop Support Near Beaumont, TX
It offers a comprehensive set of services, including:
IT Services: Application development, maintenance, and testing.
Consulting: Business consulting, IT strategy, and digital transformation.
Business Process Outsourcing (BPO): Outsourcing of business processes to improve efficiency.
Enterprise Solutions: Implementation and support of enterprise-level software solutions. Digital Services: Services related to digital technologies, such as analytics, cloud, and IoT.
Salary Range: $55K-$58K/Annum
Location: Tyler, TX / Baytown, TX / Baytown, TX / Beaumont, TX / Carlsbad, TX / Gregory, TX/ Mont
Job Description:
- Strong knowledge of desktop/laptop hardware
- Good knowledge of Win 10, Win 11 & MS Office
- Knowledge of Mac OS is preferred.
- Understanding of daily operations and delivery processes
- Application / software installation and trouble shooting.
- Knowledge / exposure on ticketing tools (Service Now)
- Windows system administration
- Strong Troubleshooting Skills
- Hardware, operating system & software knowledge of laptops, desktops & mobile devices, printers etc.
- Working knowledge of supporting computer peripherals, like printer, scanners and non-standard devices etc.
- Understanding of active directory, networking
- Hardware, operating system & software knowledge
- Strong understanding of AMDB and CMDB architecture
- Provides second-line investigation and diagnosis.
- Resolves and closes incidents/service requests as per the procedures & allocated timelines
- Logs relevant incident/service request details as per process in ITSM tool.
- Communicates with client regarding incident progress
- Ensures tickets are updated at all times until issues are resolved
- Complies with Quality Health Safety Environment (QHSE) and IT policies
- Liaises with clients, IT support groups and 3rd party providers when necessary
- Performs staging of PCs
- Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc).
- Conducts hardware and software maintenance and support
- Troubleshoots and resolves PC incidents and/or VIP requests
- Assists with Site Security Officer (SSO) on IT security issues and virus elimination
- Creates/maintain documentation for scope of work
- Special events coverage, meeting room & VCON & voice devices support
- Centralized hardware and Spare part stocking and local site inventory management and asset management
- Stock management
- Break fix services to nearest small sites - leveraging shipping options (Device exchange or Loaner PC)
- Hardware vendor coordination for Break fix
- Imaging & provisioning of devices. Setup and build workstations
- Update AMDB including hardware and software
- PC and other devices - logistics management
- Coordinate activities with third parties to resolve the IT issues or complete service requests
- Follow standard operating procedures as documented in the knowledge management system.
- Providing trainings / demo’s when needed to end users
- Onsite admin tasks e.g. backup, OS migration.
- Onsite Operational support of Industrial mobility devices
- Mobility - Operational support for company owned mobile phones / tablet devices and BYOD
- Asset Disposal
- Coordinate with regional/global support groups for end-to-end request resolution and escalation.
- Operational support of Buyer certified standalone printers (driver installation / connectivity and printer software related troubleshooting
- Operational support for non-network connected HBO AIO Printer / Scanner / Fax
- Loading/Reloading of PCs with standard image for deployment of CME Kiosk Machines.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com
Job Summary
Full Time
Ambulatory Healthcare Services
$50k-63k (estimate)
06/20/2024
12/11/2024
aptask.com
NEW YORK, NY
<25
2010
SHARON BOURGEOIS
$5M - $10M
Ambulatory Healthcare Services
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About ApTask
ApTask is leading the way of next-generation Staffing and Workforce Solutions. We strongly support diversity in the workplace and we are active partners with corporate diversity spend policies. We believe in being a highly responsive, high-touch organization with our staff as well as our shared workforce, and client relationships. ApTask draws on years of recruitment experience specializing in the fields of Information Technology, Finance, Accounting, Perm, Right-to-Hire, Payrolling, Franchising, and Blockchain Solutions. Our commitment is further demonstrated by our business environment based... on communication, superior service, and the ability to deliver value to our customers using proactive efforts. With global offices, our vast network of business and industry relationships - coupled with a proven approach to candidate care, screening, and evaluation; ensure that we quickly and cost-effectively deliver the ideal talent, leadership, and labor required to drive your organization's success.
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The job skills required for Onsite Desktop Support include Troubleshooting, IT Support, Active Directory, Networking, Installation, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be an Onsite Desktop Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Onsite Desktop Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Onsite Desktop Support positions, which can be used as a reference in future career path planning. As an Onsite Desktop Support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Onsite Desktop Support. You can explore the career advancement for an Onsite Desktop Support below and select your interested title to get hiring information.
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