Location: Houston TX or Rio Rancho NM (Hybrid).

Position: Program Manager eBC .

Program Manager eBC

• Applies advanced subject matter expertise and knowledge to solve and implement eBusiness Solutions for Direct customers in Commercial/Enterprise and /or Public Sector markets. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives.

Years of experience needed 6-10 Years.

The key elements resource should have:

• Strong communication skills both written and spoken.
• Knowledge and/or experience with business purchasing or procurement systems and processes.
• Familiarity with marketplaces such as Ariba, Coupa, Oracle, GEP Smart.

Technical Skills:

• Coordinates with external customers requesting eBusiness solutions.
• Manages the operational business relationship of large accounts, often with global/regional reach; serves on account team, providing eConsultation services.
• Plans and leads eBusiness analyses and provides recommendations to sales teams and business units.
• Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of high complexity, in support of the Direct customer requirements.
• Represents the customer needs and provides business requirements to HP2B Program and HP IT.
• Proactively communicates eBusiness changes to customers and internal clients; drives the implementation phase.

Knowledge:

• Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.
• Excellent Leadership, negotiation, and influence skills.
• In-depth understanding of core HP businesses and the revenue cycle.
• Expert knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.
• Strong project management, problem solving, and analytical skills.
• Strong ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements.
• Strong ability to establish and maintain strong relationships with external customers/partners up to the Director level.
• Solid financial and business acumen.
• Proven ability to identify and implement customer-specific process improvements.
• Knowledge and experience with eProcurement formats: cXML, xCBL, SAP iDOC, EDI, OCI 5 (JSON)
• Proficient in Excel (including CSV/CIF, pivot tables)
• Experience in eCommerce platforms and marketplaces (SAP, PeopleSoft, Ariba, Coupa, etc.).
• General knowledge of commodity codes (UNSPSC) and catalog formats.
• General knowledge of procurement processes and integrations (Punchout, Order Integration, Outbound messages, eInvoicing)

Certifications Needed:

• First-level university degree or equivalent experience; advanced university degree preferred.
• Typically, 6-10 years of related experience, preferably in supply chain, customer service, procurement, or financial management.
• Typically, 2-4 years of experience supporting.
• Global/regional accounts or large, complex domestic accounts.
• Project management experience preferred.