The Patient Scheduler/Scheduling Coordinator acts as a liaison between Skin Cancer Specialists and its current and potential customers, assisting in the scheduling of appointments, explaining diagnoses and treatments accurately, and scheduling/coordinating appropriate treatments as outlined by the providers promptly. The coordinator also answers inquiries, resolves problems, fulfills requests, and maintains the designated database.

Essential Functions:

• Receives, logs, and tracks biopsy results for assigned locations/ providers in the practice.
• Schedules patients for provider visits and coordinates referrals outside the practice as directed.
• Coordinates with the patient regarding care plans prescribed by providers.
• Follows up with patients to ensure proper authorization, appropriate referrals, and service payment.
• Follows up on phone calls and voice messages promptly.
• Documents all communication in detail in EMR and follows up as needed.
• Maintains logs with up-to-date information on patient biopsy results daily and weekly.
• Works effectively and efficiently in a team environment.
• Other duties as assigned.

We offer competitive salaries and benefits:

• Medical, Dental, and Vision available after 30 days of hire
• Short-term disability and life insurance, and many ancillary options.
• 401k available after 90 days of hire
• Excellent growth and advancement opportunities
• Discounts on employee services

POSITION TYPE AND EXPECTED HOURS OF WORK

• Full-Time
• Monday – Friday
• 7 am - 5 pm

LOCATION: This position can be based in Marietta or Newnan

QUALIFICATIONS

Education - This position requires a High School Degree or equivalent completion.

Experience – Has 2 years of experience working in a contact center and familiarity with medical terminology and/or scheduling patient appointments. Prior experience communicating medical/test results to patients preferred. Proficient in the use of electronic medical records (EMR).

Communication – Excellent verbal and written communication skills.

Work Style - The candidate Must be able to work well independently but ask for help when needed. The candidate must also be able to analyze and interpret information and interact withand decipher information telephonically and electronically.