• Provide upscale guest service experiences for restaurant patrons
• Monitor daily bookings and ensure they are prepared prior to check-in
• Promptly address guests’ requests
• Actively listen to and resolve complaints
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Inform clients of our restaurant services and promote all restaurant amenities, conveniences and programs offered
• Liaise with Hosts to provide an overall comfortable guest experience
• Examine daily duties, assign tasks and check on progress
• Analyze customer feedback from restaurant guestbook and online reviews and suggest ways to improve ratings
• Establish friendly Experiencehips with regular restaurant clients
• Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction
• Direct, coach and manage Hosts staff and liaise with Maitre D to ensure all standards and operating procedures are adhered to
• Appraise team’s performance
• Examine activities logbook, assign tasks appropriately and implement control schedule daily

Reservationist Duties:

• Answering phones in a timely manner
• Managing the responsibility of the reservation book and handle large phone volume
• Balancing the needs of the guest and demands of the restaurant
• Organize all reservations banquets and guests in an efficient, timely manner in accordance with Aqua Restaurant Group standards
• • Utilizing Resy, OpenTable, 7Rooms, and Triple Seat to the best of its capacities
  • Pay close attention to mapping restaurant reservations and able to judge turn over of tables for better flow of guest seating, minimizing wait time and ensuring the maximum number of customer reservations is achieved
  • Maintains and projects a positive image in telephone conversations while processing information and maintaining composure under stressful situations
  • Have a thorough knowledge of Hutong NYC restaurant menus and design
  • Use guest history to accurately meet guest requests
  • Communicate reservation needs to various departments as necessary
  • Create and maintain a database with local concierges
  • Uphold the Restaurant Values and Mission Statement while performing positional responsibilities and adhering to Restaurant company policies and procedures, as stated in Hutong Handbook
  • Receiving and recording reservations via telephone, e-mail, and in person
  • Ensure updated information on all outlets is available at workstations and handle reservations for special events, including all holidays
  • The position is also responsible to complete other duties as assigned by management

• Be a self-motivator and motivator of others
• Work in a safe, prudent and organized manner
• Have a minimum of 1–3 years experience in similar position, preferably in hospitality environment
• Prior experience of POS systems
• Have excellent communication and organization skills
• Excellent reading, writing and oral proficiency in the English language
• Strong interpersonal skills and attention to detail
• Highly responsible and reliable with a professional presentation
• Familiarity and interest in industry’s trends
• Physical requirements include sitting (up to 100% of the shift), hearing, speaking, performing detailed work at close distances and finger dexterity.