Job Description:

Manage the daily operation and Team of the North America Technical Center (After-Sales Service) on the Dive/MP/SSP and train the Dive/MP NA network technicians.

Responsibilities:

TECHNICAL CENTER (After Sales)

• Organize and set priorities for the workload of TC technicians by organizing the work of the technician’s team.

• Organize permanence during periods of absence and leave of TC technicians.

• Monitor execution times for customer files.

• Assist technicians in resolving cases, when necessary.

• Control the organization and execution of after-sales operations.

• Control the monitoring of email flow management.

• Consolidate feedback on recurring technical problems encountered on products to provide them to the PDM.

• Manage the preparation of supplier returns and manage returns and communication with supplier contacts.

• Reporting of activities to N 1, report difficulties encountered daily, if necessary.

• Control the updating of activity monitoring indicator tools.

TRAINING (Dive Shop & MP Technicians)

• Ensure the training of Sales Network Technicians and supervise the NA Technician Trainers.

• Train them and validate their skills regularly while respecting the standard set by TTC Global.

• Build the dealers training schedule for NA with the Technician Trainers.

• Use all Dive training materials and content provided by TTC Global.

• Monitor compliance with the training standards set by TTC Global.

• Carry out training satisfaction surveys with the tools used by the Global Training Center.

• Monitor compliance with the training standards set by TTC Global.

• Carry out training satisfaction surveys with the tools used by the Global Training Center.

Required Knowledge and Skills:

• Maintenance experience in the industrial sector
• Scuba Diving practice