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Job Title: Consumer Experience (CX) Research
Client Location: Cambridge, MA
Starting: 06/17/2024
Salary/Pay Rate: $53.90 - 63.70/Hourly
Firm, non-negotiable: No
Hours: Full-time
Duration: Ongoing
Job Description:
The Consumer Experience (CX) Researcher will focus on identifying opportunities to improve the customer’s experience. The CX Researcher will conduct research, present findings, and make recommendations to ensure that product decisions and priorities are aligned with customer needs and wants.
This role is part of a new Consumer Experience team that was established to promote human-centered design and execute digital-focused projects internally for customers (HCPs, patients) and employees. Projects will involve a mix of deep customer understanding research to inform the product/solution strategy and usability testing research to inform design development and execution.
The CX Researcher will have a solid understanding of the human-centered design process and experience in scoping research projects, selecting appropriate methodologies, managing research vendors, building insight frameworks, and presenting insights to stakeholders. The CX Researcher will also be experienced at working closely with design/development teams.
As the Consumer Experience team is still building out each discipline, the ideal candidate will have an agile, action-oriented attitude and not be afraid to be hands-on with research efforts, some of which will be fully executed internally.
Responsibilities:
Key Qualifications:
Desired traits:
Compensation Range: $53.90 - 63.70/hourly
The range provided is our reasonable estimate of the compensation for this role. The actual amount may be higher or lower, based on factors such as experience, knowledge, skills, abilities and location.
Full Time
Wholesale
$97k-119k (estimate)
06/09/2024
07/04/2024
multicreative.net
Ste Minneapolis, MN
<25
Wholesale