Our client is a multi-licensed import/export business that manages animal transportation in a bonded warehouse facility near LAX. They are seeking a part-time Administrative Assistant to support their day-to-day operations. You will work closely with their operations team to ensure smooth processes for the import/export of animals. The role involves inputting data into proprietary government databases, providing excellent customer service, and supporting light administrative tasks.

Client Location: Los Angeles, CA near LAX

Starting: 09/16/2024

Pay Rate: $30-33 hourly

Hours: Contract | Part-time

Duration: 2 Months

Key Responsibilities:

• Data Entry: Input travel and reservation details into proprietary government databases. This includes verifying names, flight information, passport numbers, and vaccination statuses.
• Customer Service: Answer incoming phone calls using a provided script. You will often interact with anxious customers concerned about the status of their pets during customs processing or the reservation process.
• Administrative Support: Assist with note-taking, letter writing, and simple desktop publishing tasks using Excel and Word (Mac-based system).
• Data Verification: Cross-check records for accuracy by comparing source documents (hard copies or emails) with entered data.
• Support Operations Team: Work directly managers at the LAX office to support general office duties, including managing schedules and ensuring all required documents are in order.

Requirements:

• Proficient with Mac computers and comfortable working with Microsoft Excel and Word.
• Strong attention to detail and organizational skills to ensure accuracy when handling sensitive information.
• Light background check clearance is required for accessing government databases.
• Ability to follow scripts and provide excellent customer service in stressful situations.
• Basic desktop publishing skills are a plus (rarely needed but helpful).
• No advanced training required; you will be trained on all necessary databases and procedures.

Preferred Skills:

• Experience in administrative or customer service roles.
• Familiarity with handling proprietary or government databases is an advantage.
• Strong communication skills and ability to work independently.