Aquent Studios is looking for a Desktop Support Associate to work on a proven team at one of our top Technology clients headquartered out of Moline,IL. This position provides basic day-to-day desktop support for a computing environment (computer center, unit computing, a community of users, etc.), following established procedures, in order to contribute to the smooth running of the client's environment. This is a tier 2 support role, and works on escalated tickets.

NOTE: This role is 100% onsite at any of our client facilities in the Quad cities - Moline,IL ; Johnston,IA ; Waterloo,IA. Fully remote candidates will NOT be considered for this position.

NOTE: No sponsorship is available for this role, now or in the future. No C2C

Support activities require some technical background while being strongly administrative in nature. Tasks may include: management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server / network teams. This team also provides support for conference rooms, asset lifecycle management, and computer deployments for unit customers.

Top Must Haves:
1. 1-2 years of prior experience in desktop support preferred, Open to new graduates/entry-level as well
2. Experience working and collaborating in a team environment to solve problems and work on projects
3. Excellent communication skills

Other tasks may include:

• Imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
• Documents recording and/or distributing information. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
• Responsible for effective e-mail communications and ability to create and maintain basic documents/records (examples include: contact lists, process logs, problem incidence reports, customer information updates, exterior ship orders, inventory, maintenance or other service records, and handling standard facilities administration requests).
• Maintaining equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
• Applying technical knowledge in the support of processes or operations (examples include: understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets).
• Computer science/IT degree preferred.
• Networking/server troubleshooting experience preferred.