Responsibilities:

• Troubleshooting and Support: Provide expert technical support to Manufacturing, QA, QC, and other departments. This includes troubleshooting and maintaining computerized instruments, workstations, software solutions, and offering on-call service as needed.
• User Management: Administer and maintain user account access for lab and manufacturing systems, ensuring adherence to security protocols.
• Knowledge Sharing: Independently author clear and concise job aids and knowledge articles to document system administration procedures.
• Validation and Implementation: Assist or take primary responsibility for executing installation validation protocols (IVIs) during system implementation.
• System Optimization: Proactively identify and rectify system flaws related to connectivity, security, and system integration.
• Performance Maintenance: Perform periodic maintenance tasks to optimize the performance of qualified systems and prevent downtime.
• Critical Incident Support: Provide after-hours support for critical incidents and project initiatives impacting production.

Qualifications:

• Minimum of 3 years of experience in a pharmaceutical or biotechnology manufacturing environment.
• Demonstrated proficiency in a Windows OS environment, including Secure Desktop functionalities.
• Working experience with PowerShell scripting.
• Prior experience working within a GMP-regulated environment and understanding of basic GMP concepts.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills to effectively collaborate across departments.
• Ability to work independently, manage multiple tasks, and prioritize effectively.
• A meticulous attention to detail and a commitment to quality.

Education & Certifications

• Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Information Technology) preferred.

Job Type: Contract

Pay: $36.00 per hour

Experience level:

• 4 years

Schedule:

• 8 hour shift
• Day shift

Experience:

• pharmaceutical or biotechnology manufacturing environment: 4 years (Required)
• Windows OS environment: 4 years (Required)
• Secure Desktop functionalities: 4 years (Required)
• PowerShell scripting: 4 years (Required)
• GMP-regulated: 4 years (Required)

Work Location: In person