Business Employment Services Representative (Workforce Development)

Department: Workforce Development

Location: Dearborn, MI

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Job Title: Business Employment Services Representative

Job Status: Full-time

Job Summary: Under general supervision, the Business Employment Services Representative uses specialized knowledge of placement and job development techniques, along with skills obtained through experience and/or formal training to develop work sites and match program participants to those sites.

Essential Duties and Responsibilities:

Develop and maintain relationships with existing and potential employers

Recruit new employers each month

Conduct employer visits daily/weekly to market program services and recruit new job openings

Maintain employer file and documentation regarding the employer and current and past job openings

Develop job opportunities for special need program participants as well as community service opportunities for other components of the program

Assist program participants to develop effective job seeking skills, including completing applications, writing resumes, practicing job interviewing techniques and other related skills

Refer program participants to potential employers and solicit feedback on status

Assist with employer screening process when requested

Direct transportation of program participants to employers

Provide employers with information and other perspectives on employment practices, wage scales, tax incentive programs and government funded training options

Organize job fairs

Provide translation services as needed

Provide cultural awareness education to employers who hire immigrants

Assist employers in resolving conflicts and/or tensions as needed

Address program participant or staff concerns and complaints

Operate standard office equipment and use required software applications

Perform other duties and responsibilities as assigned

Knowledge, Skills and Abilities:

Knowledge of:

Advanced concepts, principles and practices of effective employment and training techniques

Intermediate concepts, principles and practices of labor market demands and labor laws

Skill in:

Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office

Ability to:

Analyze job opportunities to program participant knowledge, skills and abilities to ensure meet minimum qualifications

Partner with other functional areas to accomplish objectives

Facilitate meetings and ensure that all viewpoints, ideas and problems are addressed

Incite enthusiasm; influence, motivate and persuade others to achieve desired outcomes

Interpret and apply policies and identify and recommend changes as appropriate

Organize, manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment

Communicate effectively, both orally and in writing

Work independently as well as collaboratively within a team environment

Handle stressful situations and provide a high level of customer service in a calm and professional manner

Establish and maintain effective working relationships

Educational/Previous Experience Requirements:

Minimum Degree Required:

High School Diploma or GED equivalent

Associate Degree Preferred

Required Disciplines:

Business Administration or related field

~and~

At least 2 years of experience in sales, business development, community engagement, or a mental health setting (based on assigned functional area) preferably in a non-profit setting or any equivalent combination of experience, education and/or training approved by Human Resources

Licenses/Certifications:

Licenses/Certifications Required at Date of Hire: None

Working Conditions:

Hours: Normal business hours, some additional hours may be required

Travel Required: Local travel may be required

Working Environment: Climate controlled office

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