831 Customer Service Manager Jobs in Los Angeles, CA
Aramark Uniform is Hiring a Customer Service Manager Near Los Angeles, CA
** Customer Service Manager**
**Job Category****:** Manager **Requisition Number****:** CUSTO018101 Showing 1 location **Job Details**
**Description**
Aramark Uniform Services (AUS) provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, AUS works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity. AUS operates from over 200 locations nationwide and has an immediate opportunity for a **Customer Service/District Manager in Vernon, CA.**
The Customer Service/District Manager proactively manages day-to-day activities and supervision of a team of Customer Service Representatives (Industrial Route Drivers) who deliver and sell our business lines. Additionally, the Customer Service Manager will be responsible for targeted results in areas such as customer retention, route sales, and A/R collection as well as other stated financial and/or customer service goals.
**Responsibilities:**
* Proactively manages day-to-day situations arising from personal and/or program(s) as needed to meet stated business goals for customer service satisfaction with Aramark's products and services.
* Manages day-to-day activities of customer service program[s] for assigned area.
* Sets clear expectations for customer service and leads by example.
* Builds and maintain relationships with Customer Service Representative team and extended service team.
* Effectively evaluates, coaches, and develops Customer Service Representatives service and sales skills and techniques for meeting service and sales goals.
* Ensures time is allocated for skill development.
* Motivates and develops team performance in accordance with company goals and values.
**Qualifications:**
* Associate Degree in Business Administration, or related field
* 2 4 years uniform rental experience (with a focus on Customer Service) may substitute educational requirement
* 2 4 years of Management experience (including training and development) desired
* Proven track record of obtaining successful business results, while maintaining focus on customer service
* Ability to lift up to 75 lbs.
* Strong problem solving, team building and customer service skills
* Ability to establish rapport with a diverse group of individuals
* Working knowledge of Microsoft Office (Word & Excel)
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
Job Summary
Full Time
$96k-125k (estimate)
06/25/2024
07/12/2024
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
