11 Team Manager - Service Center Jobs in Quincy, MA
Arbella Insurance Group is Hiring a Team Manager - Service Center Near Quincy, MA
The Service Center Team Manager typically leads a team of 8 to 14 individuals and works closely with all areas of Operations as well as other key stakeholders such as Underwriting, Product, Finance and IT, etc. to execute on overall business objectives ensuring an exceptional customer service experience consistent with Arbella and our agencies’ brand.
Key Responsibilities
- Identify and analyze relevant business trends and work with the Operations leadership team to problem-solve, action plan, and to determine system, process and procedural improvements.
- Make business decisions that are financially responsible, accountable, justifiable, and defensible in accordance with organization policies and procedures.
- Manage the preparation and maintenance of reports necessary to carry out the functions of the department.
- Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, supportiveness, and working effectively together to enable each employee and the department to succeed.
- Maintain employee work schedules, training, vacations and paid time off, cover for absenteeism and overtime scheduling.
- Coach and develop employees to meet or exceed Arbella’s expectations for productivity, quality, and key performance indicators.
- Provide effective performance feedback through employee recognition, rewards, disciplinary action, with the assistance of Human Resources when necessary.
- Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM, and regular interpersonal interactions.
- Recruit, select, train, coach, and develop employees to create talented teams to support sufficient staffing of highly engaged employees.
- Build independence and empower team members to improve workflows.
- Actively lead or contribute to initiatives and/or projects.
- Influence and motivate others to translate vision into action.
- Bachelor’s degree with strong leadership, communication, customer service and problem solving skills required.
- At least 1 year of experience leading employees in an operations, call center, customer service or related department required.
- Insurance or Financial Services experience desirable.
- Experience with Microsoft Office (Outlook, Word, Excel and Power Point).
Job Summary
Full Time
Insurance
$102k-130k (estimate)
06/14/2024
07/24/2024
arbella.com
WALTHAM, MA
500 - 1,000
1988
PATRICK LYONS
$200M - $500M
Insurance
Related Companies
About Arbella Insurance Group
Founded in 1988 in Quincy, Massachusetts, Arbella provides affordable car, home, and business insurance in Massachusetts and Connecticut, and business insurance in New Hampshire and Rhode Island. Our vision is to be the best property and casualty company in the Northeast. Period. We are proud to be consistently recognized as one of the Best Places to Work by the Boston Business Journal. We think youll find Arbella to be a different kind of insurance company one that does good for our employees, our customers, our independent agents, and our communities. Our people are caring, collaborative, p...assionate, and involved, and we work hard to support their total well-being. Arbella is a good place to be. Come explore what it can be for you. Arbella. Here. For Good.
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