Under intermittent supervision, investigate and resolve first and third party total loss claims. The claims may involve multiple vehicles, minimal exposure and/or Commercial auto coverages among other factors. Key Responsibilities Timely completion of all case activities, maximizing customer service and minimizing net loss payout. Contacts the owners of vehicles deemed a total loss by telephone or in writing. Inputs and retrieves information using the automated claims system, requests checks, form letters and other correspondence through the automated claim system. Evaluates case facts, ensuring the primary adjuster has properly vetted coverage in regard to the total loss vehicle; maintains a reminder system. Interprets and evaluates total loss valuations and salvage invoices to determine if they are applicable to the claim; investigates for proper charges and pays accordingly. Negotiates settlements with individuals, attorneys, and insurance agencies within their granted settlement authority level, inclusive of claims in which specific adjuster licensing is required. Demonstrates proficiency in handling Commercial total losses and Heavy Equipment. Prepares claim files with applicable total loss information for subrogation purposes. Assists, when requested, in the selection and evaluation of experts as needed. Manages litigation, checking to ensure that coverages are not exceeded, that legal expenses are adequate, and confers with attorney about case direction and disposition. Will assist in the training of Claims Service Specialists II and takes the lead on the mentoring of all new Claim Service Specialists. Provide Best Practices tips to assist in navigating negotiations and difficult conversations. Will keep management informed of activities and issues within assigned area of responsibility. Successfully completes all required training and applies. Perform other related duties as required or requested, including training of incoming new Claim Service Specialists in the area of problematic lienholders, shops and tow yards. Daily navigation and management of pending salvage inventory. Prepare independent appraisers when the policyholder chooses to utilize their arbitration rights under the policy when the total loss settlement cannot be agreed upon. Effectively work the primary claim system while balancing the work of other systems such as Phoenix. Requirements: Excellent customer service, communication and collaboration skills Strong time management skills with attention to detail At least 18 months as a Claim Service Specialist State license requirements where applicable Voted Boston’s #1 Best Place To Work by the Boston Business Journal in 2023! People stay when they love a company and its culture—and our average tenure is 12 years! We take care of our people with the same warmth and dedication that we do our customers. There is an energy here at Arbella. We are a people-first organization, and you feel that from the moment you walk in the door. Browse open positions and find your perfect fit.