2 Support Engineer (West Coast Field Service) Jobs in College Station, TX
Arbin Instruments is Hiring a Support Engineer (West Coast Field Service) Near College Station, TX
Major Areas of Responsibility
- Analyze customer’s issues and provide satisfactory solutions.
- Provide online training and troubleshooting services.
- Perform onsite service.
- Conduct engineering testing, reproduce reported issues.
- Answer phone calls and Emails from customers.
- Write engineering documents.
- Collect customer feedback and open issues; report them to R&D team.
- This position is to ensure our customers feel they are supported by our professional support and to maintain good relationships between our customers and us.
- This position also serves as a major source of customer feedback and system issues. This feedback is important for product improvement and future product development.
- Analysis customer’s issue and find a solution to fix it.
- Collect necessary customer’s files and data, analyze the root cause of any issue reported, and find a solution to fix it. If an immediate solution is not apparent, support engineers can escalate issues to the engineering team.
- Provide online training/troubleshooting service.
- Use phone, video call, and remote access software to expedite the troubleshooting process and provide real time online training and instruction.
- Perform onsite service.
- Perform onsite service including system set up, system calibration, troubleshooting, customer training, and other services as needed.
- Conduct engineering Test.
- Reproduce reported customer issues and software bugs.
- Verify new features and patches are working as intended.
- Evaluate system limitation and performance under different scenarios.
- Perform specific test(s) per customer’s need.
- Answer phone call/Emails from Customers.
- Answer incoming phone calls and emails, summarize customer’s questions and feedback.
- Write engineering documents.
- Module assemble/testing instruction
- Module troubleshoot procedure
- Module/Product/Feature introduction
- Engineering test report.
- Product white paper (technical introduction).
- Product general introduction.
- Product specification sheet.
- Collect customer feedback and open issues, feedback them to R&D team.
- Collect feedback through phone calls, emails, and visits. Summarize the feedback for further discussion.
- Have basic electrical engineering knowledge including components and circuits.
- Understand analog circuit theory and digital circuit theory.
- Able to use multimeter, oscilloscope, and other common equipment.
- Ability to read and write technical documents.
- Expected Travel for onsite services will range from 50% or higher as needed.
- Good verbal and written communication with others and able to talk in front of a camera.
- Good learning ability and attitude.
- Able to handle multiple tasks.
- Knowledge of Power system/Power Electronics is preferred.
- Knowledge of computer network is preferred.
- Training at our HQ for 3-6 months is required.
- Degree or equivalent experience: BS degree in Engineering: EE is preferred, Mechanical Engineering preferred, Computer Science preferred
- Years of experience: entry level, but experience is appreciated. Years of experience may be considered as equivalent to required education.
- Specialized training in: Electrical or electronics
- Active affiliations: None
- Other requirements (certifications and so forth): None
- Able to take coast to coast flights.
- Able to drive independently.
- Able to lift up to 50 lbs.
Job Summary
Full Time
Durable Manufacturing
$60k-79k (estimate)
05/26/2024
07/17/2024
arbin.com
COLLEGE STATION, TX
25 - 50
1991
CHAOJIONG ZANG
$5M - $10M
Durable Manufacturing
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About Arbin Instruments
Arbin has 30 years of experience as a manufacturer of multi-channel charge/discharge test equipment for most all energy storage device applications. This includes materials research, and testing of batteries, capacitors, and flow batteries. We cover applications ranging for nano-amp level electrochemistry, up to 1MW for grid-scale battery applications. Arbin literally grew out of a garage into the multi-million dollar, global corporation that we are known as today with a 65,000 sqft manufacturing facility in the heart of Texas. This is because of the advanced product features we have always of...fered and often pioneered, the people of Arbin and the service we provide, and the lofty goals established by management that place a strong emphasis on research and development. This balance of strength and experience combined with the flexibility to always take on new challenges and custom projects is what sets Arbin apart from competitors and forces our continued growth and improvement.
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The job skills required for Support Engineer (West Coast Field Service) include Troubleshooting, Analysis, Computer Science, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Engineer (West Coast Field Service). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Engineer (West Coast Field Service). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support Engineer (West Coast Field Service) positions, which can be used as a reference in future career path planning. As a Support Engineer (West Coast Field Service), it can be promoted into senior positions as a Specifications Writer that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Engineer (West Coast Field Service). You can explore the career advancement for a Support Engineer (West Coast Field Service) below and select your interested title to get hiring information.
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