13 Field Service Technician Team Leader Jobs in Hayward, CA
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Field Service Technician Team Leader
$72k-92k (estimate)
Full Time | Wholesale
4 Days Ago
Arbon Equipment Corporation is Hiring a Field Service Technician Team Leader Near Hayward, CA
Job DescriptionThis position generally performs the same duties as an Arbon Service Technician (Level 1-5) and//or Installation Technician (1-5), and all duties in that job description apply to the TTL as well. Duties below are in addition to those.
May be responsible for supervising the activities of the Service Zone Service/Installation Technicians as well as providing direct labor assistance on required projects. As a general rule, the incumbent should maintain an Active to Paid Ratio of at least 70% minimum.
The position will maintain a high level of customer satisfaction through effective quality leadership of assigned district service/installation projects. This involves installing, repairing, and servicing in a timely manner all equipment sold by and into the district as well as repair and service of competitive equipment through the district Planned Maintenance Program. All service activities will be conducted with the goal of exceeding our customers' expectations.
The incumbent ensures proper training of service personnel and verifies performance of product and technicians through installation and job site spot checks. The incumbent will provide technical assistance to the sales department on customer application problems and estimate installation costs. The position must maintain up-to-date technical knowledge on all products sold by the district as well as major industry trends and competitive products.
The incumbent will work closely with the District Service Manager and Installation Manager in the implementation of programs that will improve safety on the job. The incumbent will be responsible for taking a proactive approach to safety management at the Zone level by providing safety training, periodic inspections of equipment, conducting safety audits, and by generally promoting a safe work environment. Regular safety meetings are to be conducted with service personnel so that safety concerns may be openly discussed. The incumbent will also be responsible for ensuring all day-to-day service and installation activities within the Service Zone comply with Arbon safety standards.
The incumbent is responsible for instilling a team atmosphere among the members of the service department and across functional lines. The incumbent will work in concert with the District Service Manager and Installation Manager in developing and implementing strategies that will maximize synergies between functions and promote teamwork.
This position will be responsible for working with the Service Coordinators and Installation Coordinators to ensure the efficient scheduling of all installation, repair, and service work in the Zone, resulting in maximizing service profit while exceeding customer expectations for timely service.
The incumbent will audit subcontractor performance to verify that any work that is subcontracted exceeds the customer's expectations, and will work with the District Service Manager in resolving problems with subcontractors.
The incumbent will be responsible for identifying instances in which Arbon Equipment Corporation did not exceed customer expectations from a service standpoint and will work in concert with that customer to remedy the situation. The incumbent will be responsible for identifying recurring service problems and will work with customers, employees and subcontractors to correct the problems.
This position will work with the District Service Manager and Installation Manager to establish proper inventory levels for service vehicles and warehouses within the Zone so the technicians will have the product on hand to timely meet the customer's demands while minimizing the cost of goods held in inventory. The incumbent will work with the Zone Technicians to assure these inventory levels are maintained within acceptable parameters. Additionally, the incumbent will conduct periodic physical inventory counts to ensure the integrity of Arbon's inventory values.
The incumbent is responsible for the training of the Zone Service Technicians and subcontractors resulting in an enhancement of skills. The incumbent is required to spend a minimum of one day each quarter with each of his or her Zone Technicians. Additionally, the incumbent will train the Zone service team and subcontractors in Arbon's philosophy of exceeding customer expectations and will train employees in proper customer service skills.
This position serves as a resource to the sales staff by assisting with the technical aspects of sales. This position will also serve as the point person for any customer or Zone Technician having a technical question on our product, a service-related question, or an installation concern.
This position is responsible for monitoring and identifying performance problems in service personnel and for taking a proactive approach to correcting negative behaviors.
Company DescriptionAmazing family owned global Industrial Equipment Company founded out of Milwaukee, WI. Great training program, outstanding profit sharing and ample opportunity for growth. Come join our team!
Amazing family owned global Industrial Equipment Company founded out of Milwaukee, WI. Great training program, outstanding profit sharing and ample opportunity for growth. Come join our team!
May be responsible for supervising the activities of the Service Zone Service/Installation Technicians as well as providing direct labor assistance on required projects. As a general rule, the incumbent should maintain an Active to Paid Ratio of at least 70% minimum.
The position will maintain a high level of customer satisfaction through effective quality leadership of assigned district service/installation projects. This involves installing, repairing, and servicing in a timely manner all equipment sold by and into the district as well as repair and service of competitive equipment through the district Planned Maintenance Program. All service activities will be conducted with the goal of exceeding our customers' expectations.
The incumbent ensures proper training of service personnel and verifies performance of product and technicians through installation and job site spot checks. The incumbent will provide technical assistance to the sales department on customer application problems and estimate installation costs. The position must maintain up-to-date technical knowledge on all products sold by the district as well as major industry trends and competitive products.
The incumbent will work closely with the District Service Manager and Installation Manager in the implementation of programs that will improve safety on the job. The incumbent will be responsible for taking a proactive approach to safety management at the Zone level by providing safety training, periodic inspections of equipment, conducting safety audits, and by generally promoting a safe work environment. Regular safety meetings are to be conducted with service personnel so that safety concerns may be openly discussed. The incumbent will also be responsible for ensuring all day-to-day service and installation activities within the Service Zone comply with Arbon safety standards.
The incumbent is responsible for instilling a team atmosphere among the members of the service department and across functional lines. The incumbent will work in concert with the District Service Manager and Installation Manager in developing and implementing strategies that will maximize synergies between functions and promote teamwork.
This position will be responsible for working with the Service Coordinators and Installation Coordinators to ensure the efficient scheduling of all installation, repair, and service work in the Zone, resulting in maximizing service profit while exceeding customer expectations for timely service.
The incumbent will audit subcontractor performance to verify that any work that is subcontracted exceeds the customer's expectations, and will work with the District Service Manager in resolving problems with subcontractors.
The incumbent will be responsible for identifying instances in which Arbon Equipment Corporation did not exceed customer expectations from a service standpoint and will work in concert with that customer to remedy the situation. The incumbent will be responsible for identifying recurring service problems and will work with customers, employees and subcontractors to correct the problems.
This position will work with the District Service Manager and Installation Manager to establish proper inventory levels for service vehicles and warehouses within the Zone so the technicians will have the product on hand to timely meet the customer's demands while minimizing the cost of goods held in inventory. The incumbent will work with the Zone Technicians to assure these inventory levels are maintained within acceptable parameters. Additionally, the incumbent will conduct periodic physical inventory counts to ensure the integrity of Arbon's inventory values.
The incumbent is responsible for the training of the Zone Service Technicians and subcontractors resulting in an enhancement of skills. The incumbent is required to spend a minimum of one day each quarter with each of his or her Zone Technicians. Additionally, the incumbent will train the Zone service team and subcontractors in Arbon's philosophy of exceeding customer expectations and will train employees in proper customer service skills.
This position serves as a resource to the sales staff by assisting with the technical aspects of sales. This position will also serve as the point person for any customer or Zone Technician having a technical question on our product, a service-related question, or an installation concern.
This position is responsible for monitoring and identifying performance problems in service personnel and for taking a proactive approach to correcting negative behaviors.
Company DescriptionAmazing family owned global Industrial Equipment Company founded out of Milwaukee, WI. Great training program, outstanding profit sharing and ample opportunity for growth. Come join our team!
Amazing family owned global Industrial Equipment Company founded out of Milwaukee, WI. Great training program, outstanding profit sharing and ample opportunity for growth. Come join our team!
Job Summary
JOB TYPE
Full Time
INDUSTRY
Wholesale
SALARY
$72k-92k (estimate)
POST DATE
07/03/2024
EXPIRATION DATE
09/04/2024
WEBSITE
arbon.ritehite.com
HEADQUARTERS
MILWAUKEE, WI
SIZE
200 - 500
FOUNDED
1997
CEO
STEVE MASTERS
REVENUE
$50M - $200M
INDUSTRY
Wholesale
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