11 Customer Service Agent Jobs in Totowa, NJ
Arc Cardinal is Hiring a Customer Service Agent Near Totowa, NJ
SUMMARY
Responsible for processing Customer Orders and promptly responding to all customers’ needs for order status, stock checks, and price checks. The integrity of the relationship between Cardinal and the customer must be professionally maintained at all times.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
- Review all incoming orders and enter into SAP. This includes communication via telephone, fax, EDI and e-mail. Follow up to completion and shipment to the customer.
- Responsible for maintaining accurate customer files.
- Responsible for entering order data into Customer portals
- Assist the Customer Service Department and participate in special projects, as necessary.
- Perform other related duties as required and assigned.
KNOWLEDGE AND SKILLS The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- General knowledge of Business and understanding of customer relations.
- Must have strong mathematical skills.
- Knowledge of SAP SD module a plus.
- Must have strong computer skills including proficiency in Word and Excel.
- Requires good oral and written communication skills including the ability to present ideas and/or facts and recommendations effectively.
- Ability to work well with others within the organization to resolve issues.
- Strong analytical and problem solving skills.
- Excellent follow-up and organizational skills with the ability to multitask.
EDUCATION AND WORK EXPERIENCE
- Bachelors Degree or equivalent preferred.
- 1-3 years Customer Service experience preferred.
- SAP / Excel / EDI / Google Suite a plus.
CERTIFICATES, LICENSES, REGISTRATIONS
- None
This description reflects the principal functions of the job for the purpose of job evaluation. It should not be construed as a detailed description of all work requirements of the job nor shall be construed as giving exclusive responsibility for every function described.
Job Summary
Full Time
$53k-68k (estimate)
06/15/2024
07/02/2024
cardinalfoodservice.com
Pine Brook, NJ
<25
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The following is the career advancement route for Customer Service Agent positions, which can be used as a reference in future career path planning. As a Customer Service Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Agent. You can explore the career advancement for a Customer Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Agent job description and responsibilities
A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
02/02/2022: Lancaster, PA
Customer Service Agent are the front-line support within organizations that sell products and services to consumers and businesses.
01/18/2022: Florence, SC
The duties and responsibilities of the customer service agent hover around building and sustaining strong and profitable business relationship with customers and potential customers.
12/23/2021: Madison, WI
Sometimes, customer service agents get calls that are easy to manage, such as a customer who simply wants to change account details, while other calls may be more challenging.
12/18/2021: Alexandria, LA
Some customer service agent jobs are sales based, meaning the agents are responsible for selling products and services or ensuring that customers continue to purchase products.
01/19/2022: Gary, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Agent jobs
Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.
01/11/2022: Evansville, IN
With customer service, customer support and customer experience, required.
01/09/2022: Youngstown, OH
When hiring for a customer service agent, communication skills are one of the first things that are looked at by the organization.
01/17/2022: Providence, RI
Agents must be trained and mentored to develop a positive approach towards handling customer queries.
01/25/2022: Newark, NJ
A customer service representative must be a good listener.
02/18/2022: Santa Cruz, CA
Step 3: View the best colleges and universities for Customer Service Agent.
