Regional Manager

Arc3 Gases is a family-owned, independent distributor of industrial gases, welding supplies, safety products, and hardgoods used in metal fabrication industries. We prioritize family values and a focus on people while safely delivering solutions to the customers we serve. Our core values include trust, responsiveness, reliability, and technical competence.

Job Overview

The Regional Manager is responsible for managing Arc3’s Central Region, which includes Arc3’s Richmond/East End, Prince George, Ashland, Toano and Kilmarnock branches. The Regional Manager will oversee each of these branches to help grow their profitable sales, effectively and efficiently manage their operations, and mentor and manage their sales forces.

Responsibilities and Duties

• Be a role model for how Arc3 operates by,

• Possessing a comprehensive knowledge of the products Arc3 sells, how its customers use those products, and optimizing that usage in order to earn “trusted expert” status
• Utilizing strong product knowledge, technical, sales, leadership and management skills to deliver exceptional value and a superior customer experience
• Helping Arc3’s customers generally improve their business operations
• Acting with integrity and a sense of urgency, being reliable and persistent, and building long-term customer relationships
• Stepping in and performing any job to ensure uninterrupted, exceptional customer service

• Increase Arc3’s employee engagement by,

• Cultivating a strong employee health, well-being and safety culture
• Providing numerous opportunities for employees to develop and utilize their product knowledge, technical, sales, leadership and management skills
• Leading and managing a strong performance management process
• Making sure all employees understand their role’s importance, how they are performing, how they can improve, and how they may be able to advance within Arc3
• Consistently demonstrating Arc3’s commitment to supporting its people

• Grow Arc3’s profitable sales at targeted rates by,

• Collaborating with the sales force to establish aggressive, yet achievable increased profitable sales targets and actively managing the sales growth process
• Identifying new markets and new target accounts for existing products that have a greater potential for long-term growth and profitability
• Keeping Operations personnel apprised of the support the sales force needs to grow profitable sales and monitoring that support
• Making sales calls with the sales force and personally managing some large and/or particularly competitive accounts
• Evaluating the effectiveness of Arc3’s profitable sales growth incentives and periodically introducing alternative incentives
• Participating in strategic planning and effectively communicating and ensuring the implementation of new sales and marketing strategies
• Leveraging vendor resources to provide product education, training, promotions, displays and demonstrations, special sales programs, and customer support
• Implementing price increases and ensuring that Arc3 fully realizes them
• Leading and managing Arc3’s regional welder repair business

• Reduce and control Arc3’s costs at targeted rates by,

• Educating the region’s personnel regarding the costs of doing business and how they can reduce and control those costs, then holding them accountable for doing so
• Monitoring each branch’s costs and immediately investigating and resolving issues
• Requiring adequate pre-investment justification for capital improvements, measuring ROI post-investment, and taking corrective action if projected ROI is not being realized
• Controlling the region’s inventory levels in conjunction with Arc3’s Purchasing Department
• Managing the region’s accounts receivable in conjunction with Arc3’s Credit Department
• Managing the region’s vehicle fleet in conjunction with Arc3’s Fleet Manager

• Generally manage Arc3’s VA Central Region branches by,

• ensuring all branches are:

• Developing a comprehensive knowledge of the products Arc3 sells, how their customers use those products, and optimizing that usage in order to earn “trusted expert” status
• Utilizing strong product knowledge, technical, sales, leadership and management skills to deliver exceptional value and a superior customer experience
• Helping Arc3’s customers generally improve their business operations
• Acting with integrity and a sense of urgency, being reliable and persistent, and building long-term customer relationships
• Cultivating a strong employee health, well-being and safety culture
• Providing numerous opportunities for employees to develop and utilize their product knowledge, technical, sales, leadership and management skills
• Leading and managing a strong performance management process
• Making sure all employees understand their role’s importance, how they are performing, how they can improve, and how they may be able to advance within Arc3
• Consistently demonstrating Arc3’s commitment to supporting its people

• ensuring that he or she is:

• Approving all branch expenses within a predetermined range as defined by Arc3 policy
• Resolving customer issues resulting from pricing or billing errors, cylinder discrepancies, credit issues, etc.
• Approving accounts receivable write-offs and cylinder adjustments, as required
• Ensuring that branch personnel are adhering to Arc3 policies and procedures, including maintaining proper paperwork and performing other required administrative duties
• Actively participating in inventory counts and, in some cases, directly managing a branch’s inventory process, as required

Qualifications

• High School Diploma or Equivalent is required. College Degree and/or Technical Education is preferred.
• Minimum of ten (10) years of experience in the industrial gases and/or welding supplies distribution industry, five (5) years of sales experience, and five (5) years of sales management experience. Significant customer interaction experience is also required, as is a proven record of growing profitable sales at targeted rates by effectively leading and managing a sales force.
• Accreditation in the fields of welding, metallurgy, mechanical engineering, or physical sciences with applications in welding, cutting, manufacturing, and atmospheric gases is highly valued. (Examples include: Certified Welding Inspector (CWI), Certified Welding Sales Representative (CWSR), welding engineering/technology degree, or other technically related achievements.)
• A comprehensive knowledge of the products Arc3 sells & how customers use those products.
• Proficient with Microsoft Office Suite, email, TIMS, and business management information systems.
• Must be located in or around or willing to move to the region because daily interaction with the sales force and branch personnel is required, as is developing new business within your region’s markets.
• Must have a good driving record as frequent travel is required.

Benefits

• 401(k) Retirement Plan with Company Match
• Health, Dental, and Vision Insurance
• Health Care and Dependent Care Flexible Spending Accounts
• Health Savings Accounts with Annual Company Contribution
• Company Paid Short-Term and Long-Term Disability Insurance
• Company Paid Life and Accidental Death and Dismemberment Insurance
• Voluntary Life, Critical Illness, and Accident Insurance
• New Employee Referral Bonus Program
• Tuition Reimbursement
• Paid Time Off
• Paid Holidays
• Employee Assistance Program
• Wellness Program with Health Insurance Premium Discounts
• Company Paid Uniforms
• Personal Protective Equipment Reimbursements

Equal Opportunity Employer. Disabled/Protected Veterans.