356 Customer Service Manager Jobs in Little Rock, AR
Arcane Capital Partners is Hiring a Customer Service Manager Near Little Rock, AR
Job Description
ARE YOU READY TO JOIN OUR TEAM?
The Customer Service Manager is responsible for being the primary point of contact for our customers, assisting them with inquiries, resolving issues, ensuring a positive experience with our products or services and managing the relationship. This role is pivotal in maintaining high levels of customer satisfaction and fostering long-term relationships with our clientele.Top of Form
WHY JOIN ARCANE?
- Competitive Pay
- Rapidly Growing Company
- Opportunity for Advancement and Long-term Career
- Medical, Dental, Vision, and Life benefits
- 401k offering
- Team-centric work environment
- Generous paid time off
- Paid Holidays
- POSITION REQUIREMENTS
- A college degree is preferred. Additional certifications or training in customer service are advantageous.
- A minimum of three years of experience in customer service, preferably in a similar role is required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Engage with customers via various channels such as phone, email, and live chat.
- Respond promptly to customer inquiries, providing accurate information and efficient solutions to their concerns.
- Serve as the primary point of contact for assigned clients, understanding their needs and objectives.
- Develop and execute strategic account plans to expand business opportunities with existing customers and maximize customer retention.
- Effectively troubleshoot and resolve customer problems, complaints, and issues.
- Develop a comprehensive understanding of our products or services to address customer queries effectively.
- Stay updated on product features, specifications, and updates.
- Clearly and professionally communicate with customers and internal department, to ensure a positive and empathetic interaction.
- Tailor communication style to suit the needs and preferences of each customer.
- Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions.
- Collaborate with internal teams such as sales, technical support, and operations to escalate and resolve complex customer issues.
- Proactively gather feedback from customers regarding their experiences and satisfaction levels.
- Identify trends or recurring issues to drive improvements in processes and services.
LEADERSHIP RESPONSIBILTIES:
- This is an individual contributor position (does not lead others). It manages relationships with multiple customers.
Job Summary
Full Time
$89k-115k (estimate)
06/26/2024
07/09/2024
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
