To learn more about Arkansas Blue Cross and Blue Shield Hiring Policies, please click here.
Applicants must be eligible to begin work on the date of hire. Applicants must be currently authorized to work in the United States on a full-time basis. ARKANSAS BLUE CROSS BLUE SHIELD will NOT sponsor applicants for work visas in this position.
Arkansas Blue Cross is only seeking applicants for remote positions from the following states:
Arkansas, Florida, Georgia, Illinois, Kansas, Louisiana, Minnesota, Mississippi, Oklahoma, South Carolina, Tennessee, Texas, Virginia and Wisconsin.
Workforce Scheduling
In-Person
Job Summary
Customer Service Support Specialist answers the telephone switchboard and greets customers in a retail environment. Incumbent also assists the regional office team with administrative support function serving internal/external customers and prospective customers.
Requirements
EDUCATION
High school diploma or equivalent.
EXPERIENCE
Minimum one (1) year customer service experience dealing with customers via telephone and in-person.
Experience performing supportive functions in a customer-oriented environment.
ESSENTIAL SKILLS & ABILITIES
Proficient in general computer operations with knowledge of Microsoft Outlook, Word and Excel
Ability to multi-task
Excellent customer service skills
**THIS IS A PART-TIME, FULLY ONSITE ROLE BASED IN OUR FAYETTEVILLE, ARKANSAS LOCATION**
Skills
Customer Interactions, Customer Service, Detail-Oriented, Highly Organized, Logical Thinking, Oral Communication, Personal Computer (PC) Software, Professional Judgment, Punctuality, Self-Starter, Typing Skills, Written Communication
Responsibilities
Administrative Support: Provides administrative support, which includes but not limited to handling incoming faxes, reporting, maintaining database, member correspondences, maintaining inventory supplies and marketing material, and orderly upkeep of retail store, supply closet and hospitality area., Customer Service: Assists customers with basic inquiries and needs, such as but not limited to processing payments, taking messages, and directing calls. Logs service inquiries documenting information relevant to the contact. Schedules sales and service appointments for retail team members. Conducts initial research of service inquiries and forwards for appropriate handling., Makes deliveries to postal services. Valid driver's license with acceptable driving record., Performs other duties as assigned.
Certifications
Security Requirements
This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual.
Segregation of Duties
Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual.
Employment Type
Regular
ADA Requirements
1.1 General Office Worker, Sedentary, Campus Travel - Someone who normally works in an office setting or remotely and routinely travels for work within walking distance of location of primary work assignment.