The Account Manager is responsible for developing relationships with agents and other potential customers and creating an exceptional customer experience throughout the implementation process.

Essential Functions

Handle quote requests and the RFP process in an effective and efficient manner for assigned active and retiree book of business.

• Provide account management services for assigned book of business consistent with the Sales Goals and Objectives.
• Oversee the implementation of your new sold cases through the sale, customer service, enrollment and fulfillment process for a flawless customer experience.
• Achieve technical proficiency in all products and services including self-funded medical, ancillary and retiree markets.

Develop and strengthen relationships with agents, PBMs, reinsurance carriers, network providers and other vendors to continually promote the company in a positive and professional image.

• Promote the company in the community through affiliations with professional organizations, attending seminars and trade shows, participating and volunteering at community events, etc.
• Assist with the evaluation and development of new opportunities with products, software and vendor relationships as it relates to sales and marketing.

Demonstrate proficiency in all aspects of day to day operations including:

• Claims Software Systems
• Member Enrollment and Fulfillment
• Billing and Accounting procedures
• Aid in the development and process/service improvement of Sales and Client Services team.
• Perform clerical functions and other infrequent assignments as needed.

Qualifications Required

• Strong verbal and written skills especially as it pertains to essential job duties.
• Extensive focus on customer service and the overall member experience.
• Significant attention to detail.
• Ability to work under pressure and manage stress in a fast paced, multi-faceted environment.
• Be organized, prioritize, and handle multiple projects or tasks in a timely manner.
• Self-Starter and work independently without direct supervision.
• Positive attitude and a champion change agent for the organization.
• Demonstrated ability of trustworthy, ownership of actions and understanding of the crucial confidentiality aspect of the role.
• Remain calm, professional and objective in all situations. Take appropriate steps to manage the situation. Respond constructively during a stressful situation or crisis. Communicate effectively in highly visible and/or adversarial situations.

Education and/or Experience

• Bachelor’s Degree preferred or equivalent work experience.
• Minimum of five (5) years of experience in sales and/or service desired or other direct and relevant industry experience preferred.
• Working knowledge of Health Care Reform.
• Ability to understand and interpret Summery Plan Descriptions.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance