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Job Description
We’re a national T-Mobile Preferred Retailer with 300 retail stores across the Since 93, we’ve been providing superior service and quality wireless products featuring the latest in technology.
As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer’s demand! Do you think you have what it takes to be an ? If so, keep reading!
What will you do as a T-Mobile Associate or T-Mobile Expert? Learn and build proficiency in customer service, while concurrently providing a best-in-class customer experience and building loyalty by :
Approaching service and sales needs with patience, honesty, and empathy.
Becoming proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate :
Completing training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
Building relationships with and partner with T-Mobile employees across channels.
Engaging with fellow Archers and the T-Mobile brand through social media and neighborhood events.
The ideal candidate will bring :
A strong desire to learn and master the skills required of our teammates and to build meaningful connections with our customers.
Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
Effective at balancing customer experience and performance goals.
6 months of customer service and / or sales experience, retail environment preferred.
Multi-lingual not required but a plus.
REQUIREMENTS
Be at least 18 years of age.
High school degree or GED
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25lbs.
Reliable transportation
Full Time (40 hours) or Part Time (20 hours) availability
Perks & Benefits
Employee Stock Ownership Program (ESOP) retirement plan
Tuition reimbursement for full & part time employees
Competitive hourly pay with aggressive commission structure
Uncapped earning potential
Career growth and advancement
A culture of care & excellence
Health, Vision, and Dental Benefits for Full Time Employees
Discounted T-Mobile wireless plan
Monthly sales incentive programs, contests, rewards and more.
Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization.
Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience.
Last updated : 2024-07-16
Full Time
$46k-68k (estimate)
07/19/2024
10/17/2024
archtelecom.net
WILMINGTON, CA
200 - 500
1994
$50M - $200M
Arch Telecom was established in 1993 in Yonkers, NY with a single location. Backed by an executive team with over 60 combined years of wireless experience, Arch Telecom quickly grew to over 100 locations. Today, with employees across the nation, we are proud to say that Arch Telecom is the only employee-owned company in wireless. It is our priority to provide our customers with the best and most reliable service available. We are continuously striving for customer satisfaction and a first-class shopping experience. Our T-Mobile stores are staffed with experienced mobile experts, ensuring that ...all customer needs are met. Our front-line employees undergo extensive and continuous training, making sure they are always up to speed on everything in this continually changing industry. Whether you're in the market for a new phone, accessories for your device, or need some assistance with your current services, we are here to help!
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