CUSTOMER QUALITY PRODUCT STEWARD – Health and Wellness
Job Summary:
The Customer Quality Product Steward role within the ADM Technical Center and is an experienced role that has technical oversight for quality related matters relating to the supported business products. This includes providing detailed guidance and reviews as well as regulatory governance, assuring that local and global regulatory requirements are met during production, marketing, and sales activities. This role will act as the liaison between ADM and customers on all complex documentation requests and provide counsel to multiple functional teams that develop, produce, market, sell, transport and store ADM products. This position exhibits expert competence and is likely to be contacted regarding all aspects of quality support for the commercial, sales, customer service, and production teams when necessary. Mentoring of Customer Quality Specialists, Representatives and Managers when established will be required to ensure development and growth. Direct interaction with existing and potential ADM customers is expected. Introduction, participation and adhering to existing processes as well as creation and implementation of activities to support improvement opportunities is necessary to ensure that best in class customer satisfaction is obtained. Product Stewards assist with complex reviews in Raw Material approvals for Health and Wellness platform. Role responsibilities will increase in complexity as knowledge and understanding is gained at product and service levels. This position reports to the Global Director Customer Quality.
Essential Job Functions:

• In depth knowledge and understanding of FSMA and 12 CFR 111 requirements
• Comprehensive understanding of global regulations as related to supporting products with a proactive approach on current regulatory climate
• Write, own, and manage product/program statements of guaranteed compliance for customer distribution
• Supervise and manage distribution of product information to customers through various communication mediums
• Mentor Customer Quality Specialists and Customer Quality Representatives
• Partner with R&D, Marketing/Commercial, Sales, Regulatory to ensure product compliance during new product introductions
• Collaborate with Customer Quality and Production Quality to ensure customer, regulatory and production expectations are understood
• ADM representative for industry associations respective to business markets supported
• Assure product label information, including trademarks & artwork, meets regulatory regulations to avoid misbranding
• Content owner for safety data sheets, labels, and other regulatory information
• Participate/support Crisis Management team events as needed
• Demonstrate positive actions to support customer (internal and external) intimacy, aiming towards a high level of customer satisfaction
• Collaboration with Product Stewards representing other ADM BUs to ensure company/documentation/service alignment for customers

Job Qualifications:

• Bachelor’s degree in science-related field
• Minimum 10 years of a mixture of technical, quality, and regulatory services with experience in Flavor Industry preferred
• PCQI Trained
• Excellent written and verbal communication skills with developed interpersonal skills
• Ability to articulate complex regulations into common user language procedures and requirements
• Ability to travel
• High regard for accuracy and attention to detail
• Independent troubleshooting and ability to work without direct supervision

Excited about this role but don’t meet every requirement listed? Studies show that often applicants will self-select out if they don’t check every box. We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.
ADM requires the successful completion of a background check. 
REF:83875BR