2 Scheduler/Call Center Rep Jobs in Westwood, NJ

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Scheduler/Call Center Rep

Ardent Health Services

Westwood, NJ | Full Time

$45k-58k (estimate)

7 Days Ago

Scheduler/Call Center Rep

Hackensack Meridian Pascack Valley Medical Center

Westwood, NJ | Full Time

$44k-56k (estimate)

2 Months Ago

Scheduler/Call Center Rep

$45k-58k (estimate)

Full Time 7 Days Ago

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Ardent Health Services is Hiring a Scheduler/Call Center Rep Near Westwood, NJ

Overview
Join our team as a day shift , full-time , Call Center Communications Representative in Westwood, NJ.
Fulf illing your purpose begins here:
People First, Always . Here's how we take care of our people:

Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee assistance program and more .

Your team is bigger than your department:

Hackensack Meridian Pascack Valley Medical Center is a 128-bed, full-service, acute-care community hospital with a new emergency department, a state-of-the-art maternity center, a women's imaging center, and an ICU.
We believe healthcare is a team sport and every player has something to contribute . We show compassion, celebrate differences and treat one another with respect.

Responsibilities

Multi-specialty practice, managing five offices appointments, and 40 Providers
Complying with HIPAA regulations, privacy, and confidentiality over the phone and in all written communications.
Ability to work in an environment where practices and protocols are always changing; can easily adapt and work successfully
Be a liaison and an advocate for the Patients and family members when communicating within the Practice
Communicate effectively and professional in all aspects of communication (telephone, email, instant messaging)
Excellent time management skills when on and off phones
Professionalism and exceptional customer services skills when managing Patients and working with Practices and Providers
Utilize EMR to schedule, cancel, reschedule appointments and perform detailed communication within the application throughout the Practice
Respond to incoming calls in a timely fashion. Calls originate from Patients, Hospitals, and outside Providers; professionalism and courtesy is required.
Knowledge and/or ability to work a computer-based call system to answer, transfer, etc. all calls
Knowledge of Microsoft Outlook, Microsoft Teams, or similar instant messaging tool
After completing Patient Services Training and Probationary Period; capacity to work in a Call Center environment and ability to communicate and cooperate in a Team setting
Maintain Call Center Metrics of:
- Less than 5% Daily Abandonment Rate
- Less than 25% Idle Time
- Maintain Minimum Monthly Call Volume Average ( as determined by Monthly Call Volume & Staffing)
- Monthly Call Monitor Assessments to ensure Practice Protocols and Basic Customer Service Skills are utilized (no less than 85%)
Other responsibilities assigned by Management or Providers; as needed.

Qualifications
Job Requirements

Excellent communication skills
Excellent Customer Service Skills
Proficient with Microsoft Applications and working with dual monitors
Strong attention to detail
Familiarity with medical terminology
Familiarity with EMR systems
Ability to multitask, can work in a fast paced clinical environment, can engage patients, peers, and supervisors in a dedicated, comforting, respectful and effective way and has the ability to adapt to change.
Ability to type and document clearly and accurately caller conversations.

Preferred Job Requirements