General Overview:

The Case Manager will operate as a member of the multidisciplinary treatment team by working closely with clinical, business development, admissions, and nursing staff. The Case Manager will maintain collaboration and coordination between internal treatment team and collaborate with external community providers, providing a high level of customer service and satisfaction amongst everyone with whom they interact. A main goal of this role is to foster positive relationships between the sites and all external stakeholders. The Case Manager is responsible to ensure the patients feel ready and understand fully their plans following inpatient treatment. This includes making a connection between the patient and next level providers prior to discharge.

Responsibilities:

• Complete Releases of Information for all stakeholders in patient's ecosystem (patient support system, referents, existing treating providers, PCP).
• Review patient history, needs, and special requests to inform treatment plan from all stakeholders.
• Communicates to clinical team information from all outside constituents to inform treatment planning
• Follow all referent protocols
• Complete all ongoing communication with referents throughout treatment and upon discharge

• Participates in utilization review and quality assurance activities.

• Confirm all appointments on continued care plan address all of the following: substance use, mental health, MAT, and all other identified life domains

• Facilitation of transportation and other logical requirements of treatment.
• Ensures all continued care plans are solidified 1 week prior to discharge
• All efforts must be made to schedule appointments with in network providers
• Participate in Transition of Care meetings prior to discharge date to review and confirm next step plans with all key stakeholders
• Send all Continued Care Plan documentation to receiving treatment providers
• Document regularly in the medical record ongoing progress towards care coordination treatment goals.
• Act as an advocate for all patients when working with external providers and speaking on their behalf
• Work collectively with the clinical team to engage, educate, and coordinate patient care with the patient, their identified supports, and community providers to ensure all services prescribed are implemented prior to treatment completion.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Competencies:

Job Knowledge: understands duties and responsibilities, understands company mission/values, knowledge of community resources, ability to network and form working relationships with community providers, willingness to engage in continuing education to keep job knowledge current, ability to utilize and navigate an electronic medical record

Communication: communicates well both verbally and in writing; creates accurate and punctual reports; delivers presentations clearly and efficiently; shares information and ideas with others; demonstrates good listening skills; ability to work directly with patients, families, and community providers

Problem Solving: ability to identify problems and conduct appropriate analyses to obtain the best solutions; involve treatment team members in seeking solutions to identified problems; respond quickly and appropriately to newly identified challenges

Time Management and Organizational Skills: ability to work with a diversity of patients with various different needs at various stages of life while adhering to all state and federal guidelines;

Decision Making: use effective approaches for choosing a course of action, developing appropriate solutions, and/or reaching conclusions; implement action plans consistent with available facts, constraints, resources, and anticipated consequences; demonstrate confidence in the work done to manage challenging situations

Collaboration: must be able to work in collaboration with other professionals and leaders across several disciplines, ability to motivate treatment team towards discharge planning when appropriate an

Requirements:

• CASAC-T or higher CASAC Credentialing (in good and valid standing) preferred
• Bachelor's Degree preferred (in social work field or equivalent combination of education, training, and/or experience
• Minimum of one (1) year experience in Behavioral Health, Substance Abuse Treatment, or Psychiatric setting
• Preferred knowledge of healthcare, detoxification process, addiction and co-occurring disorders, DSM and ASAM criteria, and terminology surrounding all of the above
• Ability to read and interpret written information; write clearly and informatively; and edit work for spelling and grammar.
• Ability to speak clearly and persuasively in both positive and negative situations; listen and obtain clarification when necessary; respond well to questions; demonstrate group presentation skills and actively participate in team meetings
• Working knowledge of Microsoft Programs (Word, Excel, and Outlook)