Systems Administrator - Responsible for server operations inclusive of hardware, operating system (OS), and utilities on the servers. Has expertise in one or more operating systems and is responsible for configuration, patch management, version and sub-version upgrades, and all aspects of the availability of servers, with the exception of COTS / GOTS applications. Also acts as Tier 2 response in operations environment where resolution cannot be handled by on-site Tier 1 staff.

Job description/Areas of Participation/Work to be performed:

· Desk side Support which includes:

· In depth knowledge of Windows 10 Operating System

· Video Conferencing and Audio/Video O&M (Extremely Important)

. Experience in imaging desktops/ laptops

· Experience in troubleshooting VPN connectivity

· Experience in providing support for Office 2016 / O365 applications

· Experience in troubleshooting cabling issues and be able to install data drops and run their associated cabling to the patch panel o Asset Inventory Support

· Conduct physical inventory of assets

· Process computer equipment for excess and disposition

· Maintain accurate asset records for all Government property for which the engineer is responsible

. Disposal Preparation Support

· Ensure disposal policies and procedures are employed

· Ensure every device is wiped/degaussed prior to site removal

· Troubleshoot system problems and repairs

· Work with support staff for remote troubleshooting and repairs

· Assist in setting up presentation devices and Video Conference units

· Set up, ensure functionality, be available during events and shut down video conferences (Extremely Important)

· Experience with Crestron, VIQ applications and Cisco VTC equipment is a plus. (Extremely Important)

· Local On-Site Cabling

· Restart wiring closet cabling electronics including switches or other network devices

· Replace defective cabling electronics and simple replacement of defective cabling electronics and components such as switch blades

· Experience in providing support for peripheral devices to include but not limited to printers and mini-switches.

• Account Management Services

• Server Support which includes o Experience with DHCP, Print Servers, Active Directory 2008\2012

· Experience with server hardware in order to assist with the replacement of defective parts.

· Experience with SCCM is a plus.