The role will work hybrid (no less than three days per week on-site) at one of our following offices: San Antonio, TX, Scottsdale, AZ, Chicago, IL and Richmond, VA.

DUTIES AND RESPONSIBILITIES:

• Analyze and negotiate complex endorsement requests and handle within established service standards.
• Assist with triage of submissions to determine risk selection acceptability including processing declinations or identify and/or obtain essential information required for quoting purposes.
• Conduct underwriting file analysis, including identifying forms and endorsements used in policy construction.
• Assist underwriters in carrying out their essential duties and responsibilities to enhance the overall performance of the division through utilization of systems and guidelines as provided.
• Develop and maintain positive working relationships with underwriters, customers and business partners to provide high quality service to clients.
• Setup rating, issue binders, and send out quotes on behalf of the underwriters.
• Interact with brokers to assist with follow up for underlying information, subjectivities as well as addressing account inquiries.
• Thorough review and analysis of inspection reports including follow-up with brokers on observations that affect coverage implications.
• Thorough review, analysis and processing of premium audits including dispute resolutions.
• Attend broker visits when appropriate.
• Other duties as assigned.

QUALIFICATIONS:

• High school diploma or equivalent; college course work or degree preferred.
• General knowledge of commercial insurance strongly preferred.
• Must be able to function effectively in a time sensitive and high-volume environment.
• Flexible and adaptable to changing direction, adjusting priorities and/or work on multiple tasks simultaneously.
• Able to work autonomously in a fast paced, production-oriented environment.
• Analytical ability. 
• Strong oral/written communication skills.
• Ability to maintain a positive working relationship with agent/broker workforce.
• Must display a professional demeanor and excellent customer service skills.
• Math proficiency. 
• Detail-oriented with initiative and ability to work in fast-paced environment.
• Ability to work in a team environment.
• Proficient in the use of computer programs, including Word, Excel, and Outlook.