41 Help Desk Coordinator Jobs in Indianapolis, IN
Argyll Infotech Enterprise Pvt Ltd is Hiring a Help Desk Coordinator Near Indianapolis, IN
- Administration of a new human-centered federal government benefit program
- Processing applications according to USDA guidelines
- Providing customer service through phone or email interactions
- Maintaining case management databases to ensure accurate issuance of benefits
- Understanding eligibility guidelines and application approval processes
- Efficiently reviewing and processing applications
- Investigating flagged applications and following up with households or schools as needed
- Maintaining and updating case files in compliance with record retention policy
- Resolving escalated customer concerns and system problems in coordination with leadership
- Providing courteous, timely, and accurate frontline customer service
- Tracking customer interactions and generating reports for management
- Escalating complex or high-profile customer inquiries to supervisor for review
- Researching information to provide answers to customer inquiries
- Answering inquiries over the phone or in person concerning regulations or procedures
- Receiving and preparing replies to routine correspondence
- Operating office machines related to specific work area
- Making eligibility determinations for benefits and waiver programs in compliance with state and federal rules
- Examining data matches to find inconsistent and/or duplicated data
- Staying updated on changes in rules, regulations, and guidelines regarding the Summer EBT program
- Making recommendations to assistant director about procedures and methods to improve efficiency and effectiveness.
Job Summary
Contractor
$51k-63k (estimate)
06/09/2024
12/04/2024
The job skills required for Help Desk Coordinator include Customer Service, Leadership, Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Coordinator positions, which can be used as a reference in future career path planning. As a Help Desk Coordinator, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Coordinator. You can explore the career advancement for a Help Desk Coordinator below and select your interested title to get hiring information.
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