4 Product Support Specialist I Jobs in Las Vegas, NV
Aristocrat Interactive is Hiring a Product Support Specialist I Near Las Vegas, NV
What You'll Do
- Answer calls routed to the phone queue.
- Frequently monitor the case tracking system for new cases.
- Ensure accurate and efficient first-call resolution or escalate the issue to the proper internal group if necessary.
- Ability to pass extensive background checks for various jurisdictions to hold gaming licenses.
- Solve application issues and questions.
- Reinforce all SLAs with internal and external customers.
- Become OASIS Master Certified within 180 days.
- Read T-SQL queries.
- Provide customer training on how to use software created and distributed by Aristocrat Technologies.
- Work closely with other teammates to assist in troubleshooting front-end application issues.
- All other duties as assigned.
- Minimum of 1 year supporting and troubleshooting hardware and software.
- Minimum of 1 year experience in a customer support environment.
- Outgoing personality.
- Ability to stay calm when dealing with difficult customers and situations.
- Able to work a day, swing, and weekend shifts, if needed.
- Logical and critical thinking skills.
- Associate degree or equivalent experience.
- Must be able to read, write, speak, and understand English.
- Casino experience a plus.
About AristocratAristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), mobile games publishing (Pixel United) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.
Our Values
- All about the Player
- Talent Unleashed
- Collective Brilliance
- Good Business Good Citizen
Travel ExpectationsNone
Pay Range$28.40-$52.75
Pay Rate TypeHourly
Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.
Job Summary
Full Time
$35k-44k (estimate)
08/22/2024
09/19/2024
The following is the career advancement route for Product Support Specialist I positions, which can be used as a reference in future career path planning. As a Product Support Specialist I, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Product Support Specialist I. You can explore the career advancement for a Product Support Specialist I below and select your interested title to get hiring information.
If you are interested in becoming a Product Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Product Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Product Support Specialist job description and responsibilities
Product support specialists work as part of the technical team to create optimum customer satisfaction, leading to long term relationships.
02/21/2022: Laramie, WY
Sometimes product support specialists also do training sessions, assist with product launches, or complete support on-site.
01/25/2022: Worcester, MA
Develop knowledge bases and FAQs for product support activities.
01/24/2022: Las Vegas, NV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Product Support Specialist jobs
Use tools that boost speed and efficiency.
02/07/2022: Montgomery, AL
Measure and analyze customer feedback.
01/21/2022: Killeen, TX
Listen, understand and take action.
03/08/2022: Pensacola, FL
Step 3: View the best colleges and universities for Product Support Specialist.
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