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Client Support Analyst
Aristotle San Diego, CA
$43k-54k (estimate)
Full Time | Ancillary Healthcare 9 Months Ago
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Aristotle is Hiring a Client Support Analyst Near San Diego, CA

The Client Support Analyst provides phone and e-mail support for issues pertaining to Aristotle software and data products. They serve as a front line support professional helping candidate committees, state parties, political action committees and voter data users troubleshoot and solve problems.
Job Functions:
  • Troubleshoot, resolve and respond to client questions received via phone and e-mail
  • Provide quality telephone and e-mail support with a high degree of customer service, technical expertise and timeliness
  • Display teamwork with Senior Client Support Analysts and other departments
  • Maintain current knowledge of all product offerings and technical support procedures in order to provide accurate and timely information and solutions to customers
  • Accurately document client information and detailed problem/issue description(s) as well as troubleshooting steps and resolutions
  • Provide training on specific tasks in Aristotle applications
  • Available to work extended and weekend hours as needed
  • Rate: $22-$25/hour
Requirements
  • 1 year software help desk experience
  • BA/BS preferred
  • Microsoft or similar computer-related certifications a plus
  • Knowledge of Microsoft SQL Server and SQL a plus
  • Excellent troubleshooting, problem solving, judgment and communication a must
  • Ability to present technical information to non-technical audiences a must
BenefitsAll positions are Full-Time, with competitive compensation, medical benefits, paid vacation, 401k plan and stock options. Casual dress code and a non-corporate atmosphere make this a fun place to work and learn in a team environment. Please visit our website at www.aristotle.com.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Ancillary Healthcare

SALARY

$43k-54k (estimate)

POST DATE

09/15/2023

EXPIRATION DATE

11/30/2024

WEBSITE

aristotlecap.com

HEADQUARTERS

SACRAMENTO, CA

SIZE

<25

FOUNDED

2005

CEO

ARISTOTLE ANG

REVENUE

<$5M

INDUSTRY

Ancillary Healthcare

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About Aristotle

Aristotle is an employee-owned investment management organization backed by an experienced leadership team that has worked together for over twenty-five years. With offices in Los Angeles, Newport Beach, Boston and New York, our investment teams specialize in U.S., international and global equity portfolios in addition to a variety of fixed income strategies, including ESG. Aristotle attracts and retains talented investment professionals through a culture focused on research, investment management and client success. Aristotles corporate leadership team oversees a centralized support infrastru...cture to ensure that its distinct teams of investment professionals are able to focus on what they do bestadding value to client portfolios. The companys support infrastructure includes shared services such as compliance, trading, operations, client communication, marketing and distribution. Aristotle Capital Management, LLC, Aristotle Credit Partners, LLC, Aristotle Capital Boston, LLC, and Aristotle Atlantic Partners, LLC are affiliated organizations. Each is an independent investment adviser separately registered under the Investment Advisers Act of 1940, as amended. Registration does not imply a certain level of skill or training. More information about each adviser, including investment strategies, fees and objectives, can be found in their respective Forms ADV Part 2, which are available upon request. More
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