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Job Overview:
Displays the technical and professional expertise to operate hospital telecommunication equipment such as multi-line telephone sets (switchboards), computers, 2-way radios, cell phones, pagers, fax machines, and printers. Dispatcher/Operator will answer, respond to and transfer calls (including demanding emergency related requests from hospital staff only) from any caller in a manner that is accurate, timely and customer focused; displaying sound judgment in processing emergency related calls with a high priority. Accesses local or nationwide databases, maintain personnel equipment; performs general support activities to include documenting and maintaining various logbooks, call records, associated reference books, computer systems and any additional agency related clerical documentation. Speaks clearly and professionally, answers general questions about hospital services or hours. Also, works alongside with Campus Support & Safety Control staff, responsible for maintaining area access and security levels. Primary duties are of a sedentary nature answering telephones, radios or watching video monitors, input data into computer terminals and writing data in logs in a controlled indoor environment.
Duties:
- Operate hospital telecommunication equipment such as multi-line telephone sets (switchboards), computer, 2-way radios, cell phones, pagers, fax machines, printers in a professional and customer focused manner.
- Answer and respond to and transfer calls (including demanding emergency related requests from hospital staff only) from any caller in a manner that is accurate, timely and customer focused; displaying sound judgment in processing emergency related calls with a high priority.
- Collect and enter related data (such as Code Tracking) into spreadsheets and prepare written documentation.
-Answer, respond to, transfer or patch potentially stressful emergency related calls (as requested by hospital staff only) utilizing sound judgment and accuracy in processing of any emergency related call.
- Works in conjunction with Campus Support & Safety Main Control staff responsible for maintaining area access and security levels. Other duties as required.
- Other duties as assigned as related to the position (typically 5% - 10%).
Knowledge of:
-Operating hospital communications equipment
-Answering, responding to, and transferring patient/ resident, public and employee calls
-General hospital services
-Sends pages/messages to notification lists in the event of a hospital related Code or
emergency situation
-Enters data and maintains accurate telecommunications-related 1databases, records, and logs, including the caller identification (CID) numbers used by employees or patients for long distance access
-Has working knowledge of Campus Support & Safety Controls equipment and procedures
-Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.
Skill in:
-Operation of telecommunications equipment, including switchboard, cell phones, pagers, and 2-way radios
-Typing and the operation of personal computers and basic office related equipment.
Ability to:
-Evaluate situations and exercise competent judgment under sometimes in stressful
situations, in transferring, patching or placing emergency, and routine phone calls
-Speak in a clear and understandable voice and remain calm in receiving and dispatching
calls
-Communicate accurately, concisely and timely both verbally and in writing
-Provide outstanding customer service by responding to patient/resident, public and
staff concerns/requests in a courteous and respectful manner
-Set up conference calls
-Dispatch staff via 2-way radios as/if necessary
-Maintain complete and accurate records and logs
-Perform basic arithmetic calculations
-Operate a variety of standard office equipment and telecommunications
equipment requiring continuous or repetitive arm-hand movements
-Enter data or information into a terminal, PC or other keyboard device
-Collect and enter related data (such as Code Tracking) into spreadsheets and
prepare written documents
-Understand and follow simple oral and written instructions in the English language
-Comprehend and make inferences from written material in the English language
-Work cooperatively with co-workers, staff and the public to provide information or to
respond to emergency calls
-Deal calmly with difficult emergency situations or with upset customers
-Maintain regular and reliable attendance -Support a diverse multi-cultural workforce
that reflects the community, promotes equal opportunity at all levels of public
employment, and creates an inclusive work environment that enables all individuals to
perform to their fullest potential free from discrimination
Job Type: Full-time
Pay: From $18.34 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Application Question(s):
Education:
Experience:
Ability to Commute:
Ability to Relocate:
Work Location: In person
Full Time
$41k-56k (estimate)
06/24/2024
08/23/2024
azdhs.gov
Phoenix, AZ
1,000 - 3,000
The job skills required for Dispatcher include Customer Service, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Dispatcher. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Dispatcher. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Dispatcher positions, which can be used as a reference in future career path planning. As a Dispatcher, it can be promoted into senior positions as a Limousine Chauffeur III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Dispatcher. You can explore the career advancement for a Dispatcher below and select your interested title to get hiring information.
If you are interested in becoming a Dispatcher, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Dispatcher for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Dispatcher job description and responsibilities
Dispatchers are generally responsible for coordinating with the customers regarding the delivery status of the products and providing precise logistics and the fastest transportation routes to the professional drivers to ensure smooth and timely deliverie
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Dispatchers may dispatch calls for truck drivers, delivery drivers, and emergency responders like medical professionals, firefighters, and police crews.
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A dispatcher selects the vehicle type according to the delicacy, frangibility, and rigidity of the material.
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A dispatcher must think fast, consider many different options, and above all else try to keep himself calm.
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A good dispatcher must be able to coordinate trip schedules, manage routes, and handle calls and requests from operators, third-party vendors, and their supervisors.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Dispatcher jobs
Getting training and certification as a truck dispatcher.
01/02/2022: Evansville, IN
Communicate with all parties before & during the job and getting feedback and updates.
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Complete a City employment application.
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Dispatchers should use an understanding tone and approach when communicating with callers.
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Previous experience as a Call Receiver/Dispatcher for law enforcement 911 calls.
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Step 3: View the best colleges and universities for Dispatcher.