The Referral Coordinator is responsible for contacting patients, referring providers, and primary care providers to obtain the necessary referral for patient appointments. Demonstrates auditing and problem-solving skills as well as excellent customer service and phone skills.

• Process inbound and outbound medical records release and requests.
• Uses computerized system to register new patients and schedule appointments with providers.
• Maintains scheduling system to ensure records are accurate and complete.
• Documents notes and requests from inbound or outbound calls with the patients and providers.
• Conduct outbound calls to patients and providers to track down needed medical records.
• Acts with urgency to obtain needed records throughout the clinic day.
• Other tasks as they are assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.

• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to adapt to the needs of the organization and employees

MINIMUM POSITION REQIREMENTS:

Education & experience: Minimum education requirement is a GED or high school diploma. Experience working in a medical practice is desired.

Special Skills/Equipment: Bilingual English/Spanish is a plus. Must provide proof of current driver’s license and auto insurance. Traveling may be required between clinics and admin offices.

Expectations: Attendance and punctuality is necessary. Ability to work well with a multidisciplinary
team. Ability to problem solve and be self-motivated. Must have a commitment to excellence and high standards. Must have excellent written and oral skills, strong organizational, problem-solving and analytical skills. Must have ability to multitask, manage priorities and workflow. Required to have versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm and have acute attention to detail. Able to operate computer software with training. Expected to have strong interpersonal skills and have the ability to understand and follow written/verbal instructions. Able to work independently with little or no supervision. Required to have the ability to deal effectively with a diversity of individuals at all organizational level and with external customers.

Physical Requirements and Work Environment: *The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to operate office requirement, including computer and copier equipment. Must be able to sit or stand for long periods of time, with occasional walking. Ability to bend and lift up to 25 pounds. Hearing and vision required.

SALARY/BENEFITS:

Compensation depends on experience and is competitive. Competitive benefits package: paid holidays, PTO, medical/dental/vision insurance, AD&D insurance, travel reimbursement, employee assistance program.