As an IT Change Management Analyst | IT Governance, Risk & Controls you will play a critical role in overseeing and facilitating the IT change management process and product ownership within our organization. Your expertise in IT governance, ITIL service support and ITSM best practices will ensure that all changes are systematically managed and aligned with our business objectives.

What your day would be like:

You are responsible for:

• Change Management: Championing the IT change management process ensuring all changes are evaluated, approved, and documented effectively.
• Collaboration: Serve as the primary point of contact for all change management activities. Communicate effectively with stakeholders, including IT teams, business units, leadership and development teams to ensure alignment of an understanding of changes.
• Product Ownership: Define and prioritize product backlog items, based on stakeholder feedback, business priorities, and project timelines. Ensure the development team has a clear understanding of business requirements to ensure alignment and delivery of high-quality solutions that meet business needs and align with business vision and goals.
• Compliance and Governance: Ensure all changes comply with IT governance policies and ITIL best practices, support key metrics and Key Performance Indicators (KPIs) through reporting and analytics. Maintain change management dashboards and reports.
• Continuous Improvement: Identify opportunities for process improvements and implement best practices in change management.
• Training and Support: Maintain change management process documentation including any training and procedural materials within the knowledge base and corporate document repositories.
• Change Advisory Board (CAB): Prepare changes and facilitate Change Advisory Board (CAB) meetings to review and approve/reject high risk changes. Ensure all changes are documented and evaluated following change management policies and procedures.

The kinds of people we want to talk to have done many of the following:

• Experience: Proven experience in IT change management and familiarity with ITIL framework and ITSM best practices, and/or, familiarity with SOX General IT Controls around the IT Change Management process and general Information and Security Risk and Controls.
• Analytical Skills: Strong ability to analyze risks, impacts, and benefits of proposed changes.
• Detail-Oriented: High attention to detail to ensure accuracy in documentation and compliance with policies.
• Problem-Solving: Proactive in identifying and resolving issues related to change management.
• Agile Skills: Familiarity with Agile methodology, DevOps principles and product ownership is a plus
• ServiceNow Skills: Foundational knowledge and experience within ServiceNow ITSM modules is preferred.

IT Change Management Analyst | IT Governance, Risk & Controls

• BS/BA equivalency or an equivalent combination of four years relevant business work experience and relevant college coursework in business, information technology or a related area.
• PLUS two (2) years of progressively responsible experience where general knowledge and understanding of business unit operations, business unit systems, and basic knowledge of database design, structure, functions and processes and experience with database tools has been obtained.
• General understanding of business unit and operational knowledge including functions, procedures, processes, and computer systems.
• Ability to identify process improvement opportunities and tie functional needs to technology solutions.
• Some project/team experience and ability to prioritize work.
• Demonstrated analytical ability to review and analyze data, identify issues, see relationships and patterns and recommend solutions.
• Experience participating in projects and identifying and resolving issues is preferred.
• Proficient in PC applications including advanced skill level in Microsoft Excel, Access, and Word.
• Basic knowledge of emerging practices and technologies used within the area.
• Demonstrated communication skills, both verbal and written.
• Good customer service, organizational, and analytical skills and demonstrated ability to manage customer expectations.
• Some knowledge of applicable federal and state laws, regulations, and standards impacting business unit business areas.