The Coordinator for Family Programs supports the development, execution and assessment of programs, initiatives and resources for ASU families. The Coordinator will have the opportunity to support a wide range of family programs with an emphasis on the ASU Family ambassador (volunteer) program, parenting student initiative and event operations. Working collaboratively with New Student Programs and University partners, the Coordinator plans and executes events and programs for families and incoming students as assigned. The Coordinator ensures that the goals and objectives specified for the program are accomplished in accordance with established priorities, time and funding limitations or other specifications. In collaboration with the ASU Family and New Student Programs team, the Coordinator supports the continued advancement of the unit and contributes to forward planning and resource development.
What’s in it for you:
Arizona State University offers a comprehensive benefits package that includes valuable employee benefits to enhance the total compensation of its staff. This package includes: (Click here to explore options)

• Tuition Reduction Program for staff members, their spouses, and dependents, available on day one.
• Low-cost health, dental, vision, and life insurance benefits.
• Retirement program designed to promote long-term savings and provide income upon retirement.
• Paid time for volunteer and professional development.
• 10 Paid Holidays and competitive Vacation and Sick accruals each Pay Period.
• Wellness program for preventative health education and screenings.
• Disability and leave program for income protection.
• Employee assistance for free and confidential behavioral health services.
• ASU Discounts to sports/events along with discounts with ASU partnerships.

The position is located on the Tempe Campus within the New Student Programs and ASU Family Office. This is an in-person position with office hours Monday through Friday, 8 a.m to 5 p.m. with occasional evening/weekend programming.

• Develop and manage event registration websites, communications and assessments.
• Support the operations of ASU Family Ambassadors and the ASU Family Ambassador Council including scheduling meetings, drafting communications, managing applications, updating Ambassador data, and coordinating events as assigned.
• Organize ASU Family data storage and perform regular maintenance to update contact lists for Family Ambassadors, parent and family contacts, Council members, Family Hub Content Editors, etc.
• Draft initial data reports and support overall program assessment and reporting needs.
• Provide support to the Customer Service Specialist Sr. for the ASU Family salesforce accounts, assigning cases to staff as appropriate and answering general inquiries; provide support as needed for New Student Orientation salesforce cases.
• Support operations in the ASU Family Hub]; posting content, building communications and event registrations, overseeing data updates and training Content Editors.
• Coordinate assigned Family and New Student events, including logistics, communications, marketing, partnerships, orders, etc.
• Provide support on Family and Academic Orientation Session, assisting with program planning, operations and execution
• Collaborate with the team on the development and implementation of Family and New Student resources including print materials, social media and digital assets.
• Represent ASU Family at University events and serve on various university committees.
• Provide day of program support, coordination and implementation for all ASU Family events and New Student programs as assigned.
• Actively partner and support New Student Programs events, initiatives and programs including, but not limited to: Family Weekend, ASU Welcome, Family Orientation, Family Game Series, Family Connection Live, Parenting student events, Family Connections, New Student Orientation and Family Ambassador networking.
• Lead initiatives for students with dependents including curating and writing the monthly Parenting Student newsletter.
• Assist with budget proposals and recommendations, including proposed equipment and resources for events/programs.
• Provide prompt, quality service to all parents/families, students, faculty and staff.
• Create and maintain positive working relationships and communication with University and Community partners, as well as outside vendors.
• Prepare and coordinate department mailings.
• Maintain contact lists and program tracking documents.
• Utilize PeopleSoft, Google Suite, MS Office Suite, Social Media and database applications.
• Support and grow ASU affinity with families and students
• Perform other duties as assigned.

Bachelor's degree in a field appropriate to the area of assignment AND three (3) years of related experience; OR, Any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.

• Evidence of effective program, event and/or project management.
• Skill in managing multiple projects; ability to perform under pressure in a fast-paced work environment.
• Skill in organization and attention to detail.
• Skill in budget preparation and forecasting.
• Skill in coordinating and prioritizing work and activities of self and others.
• Skill in establishing and maintaining effective working relationships.
• Evidence of effective communication.
• Evidence of technical capabilities and ability to learn new systems
• Experience with data management and reporting
• Experience creating and managing content on social media

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work, regardless of weather.
• Frequent bending, reaching, lifting, pushing and pulling up to 50 pounds.
• Ability to clearly and effectively communicate to perform essential functions.
• Work collaboratively across various departments within the University and surrounding communities, as well as with diverse populations and groups, to achieve work objectives
• Exercise discretion and judgment in handling confidential data.
• Communicate effectively orally, in writing and electronically.
• Use electronic databases and extract data for reports.
• Use standard office equipment: multi-line telephone, fax, copier, pc-based computer and accessories.
• Must be able to use electronic databases and extract data for reports Organize, plan and execute events.
• Use critical thinking to make decisions and/or analyze data
• Research, develop, implement, and assess programs
• Work collaboratively to achieve objectives
• Must be able to travel between university buildings and/or university campuses on a regular basis.
• Frequent evening and weekend work

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco
Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.
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In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.
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Application deadline is 3:00PM Arizona time on the date indicated.
Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.
Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.
ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.
Only electronic applications are accepted for this position.
IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.