Hotel Host


LEGOLAND California, 1 Legoland Dr
Carlsbad, California, 92008
United States

We are LEGOLAND California Resort - the place where FUN is built and memories are made. Across our Resort we have two fantastic LEGO themed Hotels, a Water Park, a SEA LIFE Aquarium, more than 60 rides and attractions, 20 food and beverage locations, and 14 retail stores – the opportunities here are endless!

Scope of Job:Front Desk Agents are responsible for acting as the face of the Resort, answering and responding to internal and external guest needs and deliver outstanding guest service and financial profitability.

Key Objectives:

•Welcome guests into the resort with a genuine warm welcome.

•Ability to deliver a dynamic customer service experience by assisting guests with check in/checkout process and inquiries.

•Ability to work under pressure and in a fast environment.

•Works effectively in a team environment.

Main Responsibilities:

1.Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is provided

2.Maintain and improve the quality of the guest experience

3.Process all payments according to established hotel requirements

4.Provide information and assistance to all guests and visitors

5.Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information

6.Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX

7.Play an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance.

8.Assist guest services, safety services, housekeeping, and engineering team

9.Maintain confidentiality of all guests

10.Must be able to multitask and prioritize departmental functions to meet deadlines

Background and Experience:

·1 – 3 years of Hotel front desk experience preferred.

·Preferred candidate will have experience in OPERA property management system or equivalent.

·Must be able to speak the English language clearly and fluently.

·Preferred candidate will have the ability to speak Spanish fluently.

·Provide excellent customer service and maintain a professional demeanour.

·Ability to communicate effectively with others both verbally and written. Must have excellent guest service skills, proven conflict resolution skills, and proven leadership skills to drive initiatives to improve the team and the business.

·Ability to stand for long periods of time. Must be able to work a flexible schedule including evenings, weekends, and holidays.

** Please consider whether you'll be able to travel to and from the Resort. Some shifts may fall into unsociable hours.**

What You'll Get...

Alongside company paid holidays, you can also look forward to enjoying a great benefits package, free tickets to Merlin attractions globally and 30% discount in our retail shops and restaurants.

Everyone Matters at Merlin. At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry. 

We want to ensure that everyone has the opportunity to perform their best at interview, so if you have additional requirements due to disability or ill health please get in contact with LLC.HumanResources@legoland.com.