What are the responsibilities and job description for the Hotel Front Desk Supervisor/Agm position at ARK Hospitality?
We’re in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now! Compensation :
18 - $20 hourly
Responsibilities :
- Make sure to adhere to the front desk budget and put in orders for office supplies as needed
- Compile occupancy reports and financial information for the general manager
- Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
- Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies
- Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
Qualifications :
About Company
At ARK, our vision is to positively impact and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get onboard with all things ARK!
Salary : $18 - $20
