Ark Solutions Inc is looking for Implementation Support Specialist!
Position: Implementation Support Specialist
Location: Durham, NC
Duration: 12 Months and possibility of extension
Description:
Seeking resources to prepare and provide support for staff during the implementation of the statewide Information system. This is NOT a Desktop Support or Help Desk support position. Acts as an integral part of Readiness and Implementation Support initiatives. Working closely with the Readiness Lead, this position will facilitate meetings, conferences, and other activities to advocate for, as well as foster and maintain effective communication with state and county staff regarding Information system concerns impacting or related to Welfare. This role may coordinate with other Information system business, policy, and project team members to troubleshoot, replicate, and report errors and/or unexpected outcomes within the system and/or escalate to management as they arise. This position uses policy subject matter expertise regarding Welfare, knowledge of client systems functionality, as well as understanding of how counties provide delivery of services to guide new users as they navigate and submit data into the new system. This position requires significant travel throughout the state.
Day-to-day Responsibilities:
Minimum requirements include: Excellent written and verbal communication skills, change management, Microsoft Suite (including, but not limited to PowerPoint, Excel, & Outlook.
Preferred skills: Knowledge of Welfare policy, SharePoint, JIRA